What are the responsibilities and job description for the Executive-Customer Service (Ocean Export) position at BDP International?
About PSA BDP
PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.
We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.
We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.
PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.
Job Description
- Serve as the primary point of contact for clients, providing timely and accurate information regarding their shipments.
- Address customer inquiries and resolve any issues related to export shipments, ensuring high levels of customer satisfaction.
- Coordinate the export process for both ocean and air shipments, from booking to final delivery.
- Collaborate with internal teams, such as operations, sales, and documentation, to ensure all shipment requirements are met.
- Schedule pickups, track shipments, and ensure timely delivery in accordance with customer requirements and industry regulations.
- Prepare and review export documentation, such as bills of lading, airway bills, AMS, ISF, Manifestation, VGM and review commercial invoices, and packing lists, ensuring accuracy and compliance with international trade regulations.
- Should have experience in handling DG shipments.
- Ensure compliance with customs regulations, export laws, and other relevant policies for both ocean and air shipments.
- Liaise with customs brokers, carriers, CFS, Surveyor and other stakeholders to facilitate smooth clearance and transport of goods.
- Monitor shipment status and provide regular updates to customers and internal teams.
- Maintain accurate records of all export transactions and generate reports as needed.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and experience using freight forwarding software systems.
- Responsible for sending DSR, MIS report and review the shipments on monthly, Quarterly, Half yearly and Yearly basis.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
