Senior Payroll Support Specialist

Job Summary:
The Senior Payroll Support Specialist is responsible for delivering accurate and timely payroll services to clients, ensuring compliance with all relevant regulations and maintaining high levels of client satisfaction. This position serves as a key resource for complex payroll issues, supports client onboarding and implementation, and drives process improvements within the managed payroll service line. The role requires strong attention to detail, advanced payroll knowledge, and the ability to collaborate effectively with clients and internal teams.

Job Duties:

• Serves as a primary point of contact for client escalations and complex payroll issues
• Ensures payrolls are processed accurately, timely, and in compliance with federal, state, and local regulations
• Collaborates with clients to understand unique payroll needs and tailors services accordingly
• Maintains up-to-date knowledge of payroll laws, tax regulations, and industry best practices
• Supports internal and external audits by providing necessary documentation and explanations
• Develops and manages implementation project plans, timelines, and milestones for client onboarding
• Coordinates cross-functional resources to ensure timely and successful go-live
• Monitors progress and proactively addresses risks or delays during implementation
• Provides training to clients on payroll system usage, reporting tools, and best practices
• Identifies opportunities to streamline payroll processes and enhance system efficiencies
• Assists in the implementation and optimization of payroll software and tools
• Other duties as required

Supervisory Responsibilities:

• Assists team leaders in supervisory duties as needed

Qualifications, Skills, and Abilities:

Education:

• High school diploma, required

Experience:

• Five (5) or more years of payroll experience, required
• Experience in a multi-client or managed services environment, preferred

Certifications:

• Certified Payroll Professional (CPP), preferred

Licensure:

• N/A

Software:

• Strong knowledge of payroll systems such as UKG, ADP, Paylocity, required
• Proficiency in Microsoft Excel and other reporting tools, required

Other Knowledge, Skills & Abilities:

• Excellent communication skills
• Strong organizational and problem-solving abilities
• Ability to manage multiple priorities and meet deadlines
• Attention to detail and accuracy
• Ability to work independently and as part of a team
• Commitment to client service and operational excellence

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.