Credit to Cash Operations Manager

Job Summary:

The Credit to Cash Operations Manager is responsible for managing all aspects of firm billing, including monitoring and facilitating issue resolution for the day-to-day activities of the billing team. The Credit to Cash Operations Manager actively provides input in the development of firm wide billing policies and procedures and is responsible for ensuring policies and processes are implemented successfully. This position is charged with delivering performance focused on days sales outstanding (DSO) and overall reduction of Unbilled Accounts Receivable (UAR).

Job Duties:

• Provides direction and support to the billing team and support to client facing professionals
• Partners with appropriate Firm personnel and management to provide effective billing procedures.
• Investigates, identifies root causes and resolves complex set up and billing issues utilizing firm best practices through coordination with client facing professionals, Senior Billing Analysts and FP&A
• Provides resolution for first level issues escalated by the Senior Billing Analysts or client facing professionals
• Trains new and existing staff on the firm’s billing policies, procedures and best practices
• Serves as a subject matter expert (SME) of the financial system relating to customer billing configurations, billing process and best practices
• Reviews identified billing issues, and updates departmental procedures and Knowledge Based articles
• Identifies and leads billing improvement projects within the firm’s business segments
• Works in concert with FP&A, Principals, and office and regional leadership to understand billing deficiencies and implement strategies to improve performance
• Assists in monitoring unbilled accounts receivables (UAR) by business line, and follow-ups with the appropriate individuals to insure the UAR is billed in a timely manner
• Mentors and assists in the development of Senior Billing Analysts
• Coordinates and leads onsite and virtual learning support for existing locations and expansions
• Leads and manages Offshore Billing Support Team
Other duties as required

Supervisory Responsibilities:

• Monitors and provides performance feedback of Senior Analysts professionals throughout the performance year
• Ensures Senior Analysts professionals are effectively trained on systems and processes related to the Finance Department
• Prepares and conducts annual performance reviews for Senior Analysts professionals
Assists Senior Analysts professionals with prioritization of workload, communications, etc. and delegates work assignments to Financial Systems Analyst professionals, as appropriate

Qualifications, Knowledge, Skills & Abilities:

Education:

• Bachelor’s degree AND five (5) or more years of experience within a billing and/or contract management role, required; OR High School Diploma/GED AND seven (7) or more years of experience within a billing and/or contract management role, required
Bachelor’s Degree in Finance, Accounting, or Economics, preferred

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Experience:

• Professional services firm experience, preferred
Three (3) years of supervisory experience, preferred

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License/Certifications:

Software:

• Proficiency with Microsoft Office Suite, specifically Word and Excel, required
PeopleSoft Financials or similar time and billing software experience, required

Language:

Other Knowledge, Skills & Abilities:

• Superior verbal and written communication skills
• Strong facilitation and presentation skills
• Able to effectively analyze and resolve issues and questions in a professional manner
• Exhibits independent judgment and decision-making skills in the remediation of complicated billing requirements
• Able to work and communicate effectively with professionals at all levels
• Possesses superior customer service skills
• Strong ability to relate with diverse personalities and differing opinions in a confident, tactful, professional and mature manner
• Ability to work in a deadline-drive environment, and handle multiple projects and tasks with an attention to detail
• Ability to successfully multi-task while working independently or in coordination with other core business services professionals
• Understands and maintains the confidentiality of all information
Excellent time management skills

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

National Range: $95,000 - $105,000
Maryland Range: $95,000 - $105,000
NYC/Long Island/Westchester Range: $95,000 - $105,000

Join us at BDO, where you will find more than a career, you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world.

At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.

BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.

We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on:

• Welcoming diverse perspectives and understanding the experience of our professionals and clients
• Empowering team members to explore their full potential
• Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
• Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
• Focus on resilience and sustainability to positively impact our people, clients, and communities
• BDO Total Rewards that encompass so much more than traditional “benefits.” Click here to find out more!

• Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets