What are the responsibilities and job description for the Assistant Store Manager position at BDC Storage Management?
About the Company
BDC Storage Management is the self-storage operating company of The BDC Group, a real estate firm headquartered in Westchester County, New York. BDC Storage Management runs the Group's storage facilities under the Stack N Stor and Pack N Stor brands. Because we own and manage the properties ourselves, the store teams work directly with ownership. Decisions happen quickly, and there's a real opportunity to grow as the portfolio expands. We're building a store-level operation known for strong customer service, clean and secure facilities, and consistent performance.
Job Summary
The Assistant Store Manager helps run the day-to-day operations of a self-storage facility. The role covers customer service, rentals, collections, and property upkeep, and it runs the store when the Store Manager is out. It's an entry point into storage management, with a defined path to Store Manager.
Responsibilities
- Greet walk-in customers, answer phone and web leads, and turn inquiries into rentals.
- Handle move-ins and move-outs, lease paperwork, payments, and account updates in the property management software.
- Recommend and sell unit protection or insurance, locks, boxes, and moving supplies.
- Help with delinquency: payment reminder calls, lockouts, and lien and auction steps under state law and company policy.
- Do daily walks of the property: lock checks, vacancy checks, overlock audits, and cleaning units and common areas.
- Keep the property clean, secure and in good repair. Report maintenance issues to the Store Manager.
- Keep the office, signage and retail displays neat and on brand.
- Run the store alone on scheduled shifts and when the Store Manager is away.
Role
- Reports to: Store Manager
- Scope: Two facilities - Position hours split between the Rotterdam and Milton facilities and requires travel.
- Schedule: Monday – Friday, 9:30 am – 5:30 pm. Saturday - 10 am - 3 pm
Experience
- 1 year in customer service, retail, sales, or property management. Self-storage experience is a plus.
- Comfortable with computers. Experience with storage software (SiteLink/storEDGE or similar) is a plus.
- Valid driver's license. Background check required.
Physical Requirements
- Able to stand and walk for an extended period of time and go up and down stairs.
- Lift up to 30lbs.
Benefits
- Paid Time Off (PTO)
- Voluntary Benefits
- Discretionary Bonus
Pay: $22.00 per hour
Expected hours: 40.0 per week
Work Location: In person
Salary : $22