What are the responsibilities and job description for the Senior Director, HR Service Delivery position at BD?
Job Description Summary
Job Description
We are the makers of possible !
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
The Senior Director, HR Service Delivery provides strategic HR Business Partner leadership and support to our Global Business Services (GBS) organization. As part of the MMS HR team, we orchestrate the integrated delivery of HR support through the COEs, Associate Service Centers, and corporate HR functions, while ensuring alignment with business needs and strategic objectives.
This role will influence across the organization and drive strategic thinking across clients and initiatives from concept to planning to execution. The successful candidate will be self-driven, highly engaged in the business, and a trusted coach and advisor who believes that delivery excellence is essential and seeks to elevate the performance of those they collaborate with across the enterprise.
Responsibilities
EDUCATION: BS/BA degree in Business Administration, HR Management or related field required. Advanced degree (Masters) in Human Resources or Business, or equivalent general business experience highly desirable.
Licenses Or Certifications
Desired:
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. We require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable and learn and improve every day. You will work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Benefits
At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:
Optional Skills
Primary Work Location
USA NJ - Franklin Lakes
Additional Locations
Work Shift
At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
Salary Range Information
Job Description
We are the makers of possible !
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
The Senior Director, HR Service Delivery provides strategic HR Business Partner leadership and support to our Global Business Services (GBS) organization. As part of the MMS HR team, we orchestrate the integrated delivery of HR support through the COEs, Associate Service Centers, and corporate HR functions, while ensuring alignment with business needs and strategic objectives.
This role will influence across the organization and drive strategic thinking across clients and initiatives from concept to planning to execution. The successful candidate will be self-driven, highly engaged in the business, and a trusted coach and advisor who believes that delivery excellence is essential and seeks to elevate the performance of those they collaborate with across the enterprise.
Responsibilities
- Leads the Global Business Services (GBS) Hire to Retire (H2R) team for BD which is comprised of approximately 35 full time headcount and responsibility for managing the outcomes of our execution partner. Develops, implements, directs and manages hire-to-retire HR services within a complex, matrixed organization.
- Accountable for leading the effective management of tier 1 customer support, data operations in Workday and various other HR systems, and HR COE operational support including benefits administration, talent management, talent acquisition, compensation and global mobility.
- Responsible for the delivery of payroll and timekeeping operations and administration via an outsourced arrangement with ADP (GlobalView and eTime).
- Serves as part of the GBS leadership team and Global People Operations & Talent Acquisition leadership team collaborating and partnering with other HR functional leaders to continuously refine and improve the HR service delivery model.
- Tracks and analyzes HR Service Delivery performance metrics to ensure continuous improvement and proactively monitors and analyzes trends to prevent performance issues.
- Develops regional Service Level Agreements (SLAs), aligned with Global SLAs (benchmarked externally), that meet the needs of those served and ensures plans are in place to drive day-to-day activities to achieve/exceed agreed-upon SLAs.
- Reviews historical information and identifies trends to determine achievement of SLAs while providing continuous improvement to the processes and leverages enabling technology to enable the team to focus on the highest value work.
- Recruits and retains a team of highly competent, diverse leaders and associates with customer-centric orientation, BD Excellence expertise, a growth mindset and potential to grow beyond current position. Develops associates’ business acumen and functional knowledge within HR and GBS
- Demonstrates interpersonal awareness and cross-cultural competence, links team to organization, encourages excellence, leads through influence, leverages and values diversity, and fosters collaboration.
- Partners with HR Business Partners, COEs and other key stakeholders to ensure escalated issue resolution in a timely and effective manner
- Serves as HR Service Delivery liaison with HR business partners and COE communities
- Manages Associate Service Center Technologies, e-time, SNOW (HRONE)
- Exchanges information and understands impacts to other functions, outside of HR, to better inform GBS process and tracking systems
- Drives change management, process management, risk management and technology infusion to assure the success and adoption of the HR Service Delivery operating model
- Business Acumen: Has a strong understanding of the business. Examines internal and external benchmarks, identifies opportunities for improvement and drives BD Excellence practices to ensure the organization is prepared for the future. Articulates current and medium term strategic objectives and priorities for HR services and how they support the overall business strategy
- Organization Development: Plays a critical role in the local execution of global / functional design initiatives and leads initiatives at the site level
- Building / Developing Teams: Forms and leads diverse teams of multi-skilled individuals and promotes cooperative working relationships. Sets a positive example for partnership. Coaches leaders to build effective team dynamics. Supports sharing of information, knowledge and expertise
- Leading and Managing Change: Mobilizes others and leads change at a global scale
- HR Analytics: Understands and assimilates complex data, leverages AI and Analytics to drive insights for decision making and outcomes based on business context to enabled strategy development.
- HR Advocacy: Supports teams in driving the leadership standard behaviors and BD cultural pillars. Seeks out diverse views and perspectives, is constructively candid and actively encourages others to embrace constructive challenge.
- Able to deal with ambiguity and navigate in a matrix organization (both influencer and networker) with both a global and company mindset
- Resilient with a strong bias for action, execution and outcomes
- Additional Job Description
EDUCATION: BS/BA degree in Business Administration, HR Management or related field required. Advanced degree (Masters) in Human Resources or Business, or equivalent general business experience highly desirable.
Licenses Or Certifications
Desired:
- Six Sigma or Lean Management Certification
- Minimum of 10 years of HR operations (within a Global Business Services model, preferred) or HR service delivery leadership experience, with 5 years at an executive level
- Level of responsibility:
- Required: Experience leading large global service organizations; experience in process optimization and improvement
- Required: Experience managing global service providers
- Industry experience:
- Required: Experience working in large complex global environments
- Desired: Experience with Workday
- Desired: Experience with ADP payroll solutions
- Geographic Scope:
- Desired: Multiple site experience
- Ability to travel (up to 30%)
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. We require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable and learn and improve every day. You will work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Benefits
At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:
- Annual Bonus
- Potential Discretionary LTI Bonus
- Medical coverage
- Health Savings Accounts
- Flexible Spending Accounts
- Dental coverage
- Vision coverage
- Hospital Care Insurance
- Critical Illness Insurance
- Accidental Injury Insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability insurance
- Long-term care with life insurance
- Anxiety management program
- Wellness incentives
- Sleep improvement program
- Diabetes management program
- Virtual physical therapy
- Emotional/mental health support programs
- Weight management programs
- Gastrointestinal health program
- Substance use management program
- Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
- BD 401(k) Plan
- BD Deferred Compensation and Restoration Plan
- 529 College Savings Plan
- Financial counseling
- Baxter Credit Union (BCU)
- Daily Pay
- College financial aid and application guidance
- Paid time off (PTO), including all required State leaves
- Educational assistance/tuition reimbursement
- MetLife Legal Plan
- Group auto and home insurance
- Pet insurance
- Commuter benefits
- Discounts on products and services
- Academic Achievement Scholarship
- Service Recognition Awards
- Employer matching donation
- Workplace accommodations
- Adoption assistance
- Backup day care and eldercare
- Support for neurodivergent adults, children, and caregivers
- Caregiving assistance for elderly and special needs individuals
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Support for fertility, birthing, postpartum, and age-related hormonal changes
- Bereavement leaves
- Military leave
- Personal leave
- Family and Medical Leave (FML)
- Jury and Witness Duty Leave
Optional Skills
Primary Work Location
USA NJ - Franklin Lakes
Additional Locations
Work Shift
At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
Salary Range Information