Mgr, Community Relations & Business Development

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SALARY

This position has a base salary range of is $88,000- 132,000 Annual. This range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience and time in the role.

Summary

Lead BCU efforts in developing, maintaining, and leveraging select key community relationships and strategic partnerships with the goal of growing BCU’s visibility and reach to generate engaged new members. This role will provide strategic execution of community business development plans and efforts for our community branch locations. Individual must be results orientated with the ability to coach a team for optimal results and have a proven track record in creating and executing a “playbook’ for community business development.

Role and Responsibilities

• Responsible for leading a team to grow engaged new members within key community markets through strategic partnerships and relationships.
• Lead efforts alongside the Community Retail Branch Director to effectively execute a strategic plan for growth, both within the branch network and with other business partners in the Community.
• Facilitate regular check-in meetings with community partner contacts.
• Proven track record to create and execute a “playbook” for community business development.
• Drive credit union adoption and engagement with community partners and opportunities.
• Identify community contacts important to BCU goal attainment and proactively establish and maintain strong relationships that ultimately generate value for BCU members via access to their employees or network.
• Plan and facilitate promotional and educational on-site events, targeted campaigns and other programs which meet and exceed member growth and engagement for assigned community goals.
• Contribute to marketing strategy development across all BCU member segments, and especially to non-members.
• Prepare and present periodic reviews of credit union value and relevance to community contacts, leaders such as Board Members, and BCU management.
• Act as first stop for any community partner questions, requests, or needs on the community partner side.
• Assist in uncovering growth opportunities for BCU that drive engaged new member growth through efforts with community partners and community employers.
• Work with the service delivery functions to meet and exceed loyalty (NPS) goals.
• Partner with Talent Acquisition to attract and hire top talent. Consult and collaborate with HR regarding all performance management scenarios.
• Work with internal technology partners to maintain current protocol and reliability of device management.
• Responsible for maintaining consistent and relevant communication to assigned branches through internal company communication channels.
• Collaboratively work with the regional team to provide consistent communications to the Branch Leadership team on results, pertinent business updates and value-add content, including Quarterly Business Reviews.
• Collaboratively work with the regional team to provide consistent communications to the Branch Leadership team on results, pertinent business updates and value-add content, including Quarterly Business Reviews.
• Develop and manage a marketing and business development budget for community growth efforts.
• Review and assess organizational systems and processes to ensure the profitable growth of the branch network.
• Keep abreast of changes/trends in the industry to remain relevant and competitive. Evaluate existing and potential Business Partners based on business need and strategic fit and make recommendations to the Community Retail Branch Director.
• Assist in special projects.
• Other duties as assigned.
  
  

Qualifications And Education Requirements

• College Degree preferred.
• Five years of overall business experience with three or more years in a leadership role, preferably business development and/or Financial Institution experience.
• Proficiency in presentation skills, analyzing data to provide recommended business changes, and strategic thinking.
• Results-oriented and ability to manage multiple projects simultaneously.
• Strong problem solving and analytical abilities.
• Excellent professional interpersonal and leadership skills.
• Demonstrated success in creating, executing, and measuring operational programs and results.
• Demonstrated aptitude for online, mobile and desktop technologies.
• Demonstrated ability to manage financial budget.
• Ability to think proactively and initiate and execute projects.
• Must be energetic and self-motivated with outstanding initiative.
• Must be a person of high integrity who is always dependable and professional.
• Local travel required and will need to work some weekends.
  

BCU Shared Values

We foster an environment of INCLUSION. All individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.

We value relationships and referrals and are committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we’ve created a unique and inclusive culture that supports a healthy work/life balance. For this reason and more, BCU has been named a 2023 Gallup Exceptional Workplace Award Winner. #LoveBCU

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