What are the responsibilities and job description for the System Support Specialist position at BCSP?
WHO WE ARE:
Since 1969, the Board of Certified Safety Professionals (BCSP) has been setting and certifying the technical competency criteria for safety, health and environmental practitioners.
Headquartered in Indianapolis, Indiana, BCSP is a not-for-profit corporation recognized as a leader in high-quality, accredited credentialing. Our great culture, great people and great values come together to make workplaces around the world safer.
SUMMARY
We are seeking a System Support Specialist who can provide frontline technical support for our systems, especially the customer management system. This role requires strong troubleshooting abilities and the ability to maintain a high level of customer service while managing multiple priorities and deadlines.
The ideal candidate should be able to:
Manage and resolve roughly 50-60 support tickets per month
Troubleshoot system, application, and data-related issues using critical thinking and problem-solving skills
Use intermediate SQL to investigate and resolve problems
Communicate clearly with end users in a customer-focused, non-technical way
Document issues, resolutions, and remediation steps to support knowledge sharing and process improvement
Act as the go to subject matter expert (SME) for our Certification Management System (CMS)
Collaborate with developers to escalate or resolve complex issues
Identify recurring problems and recommend process or system improvements to reduce future incidents
QUALIFICATIONS
2-5 years of experience in application support, system administration, or a related IT role
Associate degree in database administration or computer science or equivalent Certificate
Intermediate knowledge and experience with SQL, including writing SELECT queries, joins, filters, and basic troubleshooting of data-related issues
Experience with Oracle Apex and PHP a plus
BENEFITS
This is a full-time position working 37.5 hours per week, joining a talented creative team in Indianapolis. BCSP is currently following a mostly work from home hybrid schedule with requirements to come to the office on occasion.
Our team members enjoy a fantastic benefits package that includes a work from home technology allowance, health, vision, dental, life insurance, short-term & long-term disability coverage, an excellent 401K retirement plan, and generous holiday and PTO time plans.