Professional Liability Claims Lead

Position Overview

BCS Financial is seeking an experienced claims leader to oversee Specialty Risk Solutions claim operations and strategy for Agent E&O, commercial cyber, excess cyber, and other complex products. This role is responsible for managing day-to-day claims functions, driving process improvement, and collaborating across departments to ensure optimal claim outcomes and compliance. 

Essential Elements

• Adjudicate claims from end to end including assessing coverage, establishing reserves, communicating with Insureds, TPAs, coverage counsel and reinsurers, establishing reserves and negotiating settlements.
• Establish and maintain early warning system to track and monitor Open claims (high-dollar, high risk exposure situations) 
• Facilitate Claims Committee, consisting of cross-functional areas with shared responsibility for positive claim outcomes and accurate financial reporting 
• Establish and report on key metrics (KPI and SLA performance management) 
• Analyze and report significant claim trends across programs (insourced and outsourced programs) 
• Coordinate and lead interdepartmental workflows and resources related to continuous process improvement efforts 
• Collaborate with underwriters to support policy construction and drafting, reporting claim trends, data analysis, and risk assessments 
• Participate and/or facilitate TPA audits, identify risks and work closely with Enterprise Risk Management and other internal teams to mitigate risks 
• Monitor reserves
• Ensure great customer service experience for our Insureds
• Perform similar work-related duties as assigned

Requirements

Education and Certifications 

Bachelor’s degree required; advanced degree or industry certifications (AIC, CPCU, RPLU) preferred. 

Experience  

• 10 years of claims handling experience, with a focus on Agent E&O and Commercial Cyber claims.
• Strong analytical, organizational, and process improvement skills.
• Excellent verbal and written communication; able to present to senior management and in group settings.
• Experience with claims management systems (e.g., Guidewire, ClaimCenter), data analytics, and reporting tools.
• Knowledge of insurance industry claims process, legal/regulatory environment, and litigation/arbitration/trial processes.
• Collaborative mindset and ability to influence others.

Travel Required 

• Local travel to main office