What are the responsibilities and job description for the Billing Specialist position at BCI~IT?
BCI has a direct client located in Lehi, Utah seeking Billing Specialists. You will be responsible for supporting the company’s accounts receivable operations by managing customer billing inquiries, maintaining accurate financial records, and ensuring timely collection of outstanding balances. This role requires strong communication, attention to detail, and the ability to work efficiently in a fast-paced environment. Several roles open – 2 positions will be contract to hire and the others will be 6-month contracts. Preference is for local candidates to work 3 days on-site. Remote can only be considered if very well qualified. No C2C or subcontractors. Unable to provide any sponsorship.
Primary Responsibilities
- Communicate with customers via email to respond to billing inquiries, provide requested documentation, and resolve account issues in a timely and professional manner
- Utilize internal systems and tools to retrieve and distribute invoices and other account-related documents as requested
- Prepare and distribute customer statements to support accurate and timely account reconciliation
- Conduct outbound calls to follow up on outstanding balances and facilitate payment collection
- Professionally manage inbound calls, addressing customer questions and resolving billing concerns
- Process credits, adjustments, and other account transactions to ensure accurate and up-to-date financial records
- Maintain detailed and organized account documentation while adhering to company policies and procedures
- Collaborate with internal departments to resolve discrepancies and improve billing processes
Qualifications/Experience
- High School Diploma or equivalent required. College degree a
- 1–2 years of experience in Accounts Receivable, billing, or collections
- Prior experience handling customer communications related to billing or payments
Technical Skills:
- Proficiency in Microsoft Office, particularly Excel
- Experience with email communication and basic accounting or ERP systems
Key Skills:
- Strong attention to detail and accuracy
- Excellent verbal and written communication skills
- Ability to manage multiple tasks and prioritize workload effectively
- Strong problem-solving and customer service skills