What are the responsibilities and job description for the Technical Support Specialist position at BCForward?
Position Title: Technical Support Specialist
Location: Brookfield, WI 53005
Expected Duration:10 Months contract
Pay Rate: $24.40hr on W2
Hybrid position 3 days in office, 2 days remote
Job Description:
- Resond to client inquiries in a professional and courteous manner.
- Troubleshoot and resolve application-related problems and errors efficiently.
- Provide clear guidance and support to customers navigating the new system.
- Document customer interactions and resolutions accuately.
- Collaborate with internal teams to escalate complex issues when necessary.
- Maintain a high level of professionalism and customer service at all times.
- Excellent phone etiquette and written communication skills.
- Strong multitasking abilities and attention to details.
- Resourceful problem solver, able to work independently and as part of a team.
- Previous customer service and technical support experience preferred.
Salary : $24
