Onsite Print Administrator

Job Title: Onsite Print Administrator

Location: Baton Rouge LA 70816

Duration: 24 Months (Possibility of Extension)

Anticipated Start Date: ASAP

(Please note this is the target date and is subject to change. BCforward will send the official notice ahead of the confirmed start date.)

Job Type: Contract

Pay Range: $25/hr - $32.85/hr

(Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description:

This is a team-based group of self-starting, technical/mechanical delivery professionals. This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both HP and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow HP’s business in a profitable manner and within budget. It is imperative that the candidate understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: hardware repair, hardware configuration, installations, and working with escalation personal performing and assisting in technical action plans to remediate technology issues.

CORE COMPETENCIES FOR SUCCESS:

• Experience and ability to troubleshoot various hardware problems logically and systemically on HP print devices (DesignJet, A3, LaserJet) and is a REQUIRED skillset

• Strong candidates will also have a skillset in Personal Systems (Laptop, Desktop, POS, Workstation)

• May also involve third party software

• Onsite customer facing experience

• Strong mechanical aptitude, working with tools and various alignment apparatus

• Alignment with customer’s business needs while maintaining HP’s contractual commitments

• Able to balance and prioritize multiple activities and issues

• Successful cause and effect understanding of financial perspectives on the business

• Strong interpersonal verbal/written skills, especially in person while on a customer site. This is critical to relationship building and customer satisfaction

• Attention to detail and commitment to administrative responsibilities

• Exercise solid business-based decision making skills, taking appropriate risk to insure that both HP’s and the customer’s business need are met

• Independent thinking while adhering to standard technological, mechanical, and business procedures

• Industry and HP product knowledge that provides solid technology solutions and options to the customer

• Ability to evaluate a technical situation while managing the operational challenges quickly and accurately

• Working independently and able to re-prioritize tasks/events/commitments quickly based on contract, customer, and business situations

• Highly skilled at prioritization, planning, working independently all within policies and business standards

• Demonstrated technical/mechanical aptitude for learning new technology

• Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight

Availability to work both scheduled and unscheduled overtime (~10%)

• Ability on rare occasion to participate in assigned work during non-traditional workdays, and holidays

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.