What are the responsibilities and job description for the Customer Service Representative position at BCForward?
Customer Service Representative
Worksite: 100% Remote Role
Duration: 1 Year with possibility of extension
Start Date: September 29th, 2025
Client is expecting 100% attendance for the first 90 days.
Shift: M-F, shifts between 8:00 am to 6:30 pm EST: Daily hours and shifts may vary, with a rotational requirement for after-hours coverage and opportunities for Overtime as needed to support storm-related activities
Candidates need to be local to West Virginia
Job Description:
Project Description:
- The Customer Service Representative will leverage call center experience, customer service skills, problem solving, and attention to detail to deliver positive customer experience. The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results.
Responsibilities:
- Answer incoming phone calls, chats, and/or emails.
- Conduct outreach phone calls and/or emails.
- Provide outstanding customer service.
- Recognize and follow call flows with scripts.
- Research and review customer inquiries.
- Research information using multiple systems.
- Relay research findings and outcomes to customers.
- Identify and escalate appropriate issues.
- Clearly document call information and encounters in call logs.
- Recognize and alert management of risk and trends.
- Quickly transition from one task to another.
- Maintain a professional demeanor.
- Other duties as assigned.
Basic Qualifications:
- 2-years of Customer Service experience.
- 1-year of call center environment experience.
- 6 months of Utilities or Health & Public Services experience.
- High School Diploma or GED.
- Proficiency with computers: Experience using the internet, email via Outlook, etc.
- Data entry experience.
- Listening, verbal, and written communication experience.
- Microsoft Office (Excel, Word, Outlook, and Teams) experience.
- Internet access sufficient to handle calls received via the Internet.
- Quiet and private remote work location.
Salary : $17 - $19
