CSR/Technical Support - Remote Job

BCforward is currently seeking a highly motivated CSR/Technical Support – Remote Job opportunity for Remote Job

Job Title: CSR/Technical Support – Remote Job

Location: Remote Job

Duration: Contract - 6 months

Pay Range: $15/hr (W2)
Must be able to work Monday through Friday with shifts between 6:00 AM and 9:00 PM CT. Overtime may be required.

Job Description

We are seeking a Customer Service Representative to join our team supporting inbound and outbound customer contacts for government-related programs. The ideal candidate will have experience in phone-based customer support and help desk tools and a proven ability to follow documented procedures to resolve inquiries and accurately record interactions.

Responsibilities:

• Answer telephones and respond to basic customer questions using established methods provided in training.
• Forward calls to appropriate personnel when escalation or specialized handling is required.
• Record call details in the account history with outcomes and initiate required confirmations.
• Process customer requests by sending faxes, returning messages, mailing documents, or using related communication under supervision.

Required Skills & Qualifications:

• High school diploma or G.E.D.
• Zero or more years of customer service or telephone-based experience.
• Experience with organizational functions and personnel workflows.
• Experience using fax machines, computer software, telephone technology, and help desk software.

Preferred Skills:

• Bilingual English and Spanish.
• Prior contact center experience supporting government programs.

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.