What are the responsibilities and job description for the Claims administrative Assistant position at BCForward?
Role: Claims Administrative AssistantLocations: New Haven, CT/ Philadelphia, PA/ Chicago, IL / Troy, MIContract RoleDepartment OverviewThis is not a sales role and not a Claims Adjuster role.It is a high-level administrative and customer service support position Role SummaryThis is a heavily administrative, detail-oriented position requiring someone who can:Hit the ground runningAbsorb information quicklyManage deadlines and calendarsHandle high-volume email communicationSupport multiple Technical Assistants and CBCsEach Technical Assistant is assigned several claims customers. The workload varies daily and can be project-based. Core Responsibilities (JD-Aligned)1️⃣ Claim Review Meeting (CRM) SupportIdentify claims eligible for reviewDistribute email requests to adjustersMaintain diary/follow-up system to ensure 100% response rateQA and review claim review formsGenerate CRM schedule and notify participantsCompile and distribute full CRM meeting packagesEnsure all forms and documentation are received prior to deadlinesFollow up proactively with adjusters to meet review timelines 2️⃣ Data Quality & Location Coding (Heavy Data Entry)Enter and update location codes (e.g., NHB for New Hampshire)Monitor claims for correct codingInvestigate and correct errors in claims systemsPerform monthly quality checksMaintain data accuracy in internal claims systemsThis will involve significant system work and detailed inputting. 3️⃣ Special Handling Instructions (SHI)Enter new SHIs using template formatUpdate SHIs as changes occurConvert SHIs at renewal into updated template formatUpload Word-based instructions into claims system 4️⃣ Reporting & Database MaintenancePrepare customer-specific loss reportsCreate activation formsGenerate customized reports as neededMaintain and distribute CBC performance reportsUpdate CBC database at renewal with new premium/program details 5️⃣ Customer & Internal SupportResearch claims questions and clarificationsManage heavy email trafficEscalate issues appropriatelyServe as liaison between adjusters, CBCs, underwriters, and clients Systems & ToolsInternal claims systemsRMIS-type platformsMicrosoft TeamsOutlook (heavy calendar management)WebexWord (document preparation)Excel (reporting and tracking) Ideal Candidate ProfileRequired TraitsHighly organizedStrong follow-up skillsExcellent attention to detailStrong written and verbal communicationAbility to prioritize independentlyComfortable with administrative-heavy workloadAble to manage competing deadlinesBackgroundStrong administrative background (project coordinator-type profiles may work well)Claims processing or medical desk experience is helpfulNOT looking for Claims Adjusters handling lost time or casualty claimsMust understand professional communication and audience awareness Workload ExpectationsFast-paced environmentTechnical Assistants are consistently busyCandidate will quickly learn how to prioritize daily workloadWhen another Technical Assistant goes on leave later in the year, this person may absorb additional responsibilities What Will Make Someone SuccessfulAbility to manage calendar-driven deadlines (e.g., gathering forms before a scheduled review)Comfortable with heavy data entry and system navigationProactive communicationProfessional demeanor when interacting with large commercial clientsStrong administrative disciplineCompany DescriptionAbout BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.BCforward is an equal opportunity employer.
Salary : $23 - $24