What are the responsibilities and job description for the Care Management Support Coordinator II position at BCForward?
BCForward is currently looking for Care Management Support Coordinator II - 100% Remote - PST
Position: Care Management Support Coordinator II
Location: PST (Only for WA, NV, Oregon)
Duration: 03 Months (Contract to Hire)
Work Type: Remote
Shift: Monday to Friday. 8:00 am to 5:00 PM PST NO OT.
Pay Rate: $23/hr on W2
Required Expertise: Customer Service and Call Center Experience in Healthcare.
Position Purpose:
Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.
Education/Experience:
Requires a High School diploma or GED
Requires 1 - 2 years of related experience
Duties:
Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service
Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service
May apply working knowledge of assigned health plan(s) activities and resources
Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols
Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship
Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed
Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs
Performs other duties as assigned
Complies with all policies and standards
Salary : $23
