What are the responsibilities and job description for the Call Center Agent position at BCforward?
Company Description
About BCforward
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14 years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.
Job Description
MUST BE AVAILABLE 7AM - 7PM will have staggering shifts within that time.
Project will not accommodate special schedule requests
"• College Grad with 1 year Microsoft Office OR Military Veteran with 1 year Microsoft Office OR
• High school diploma, GED, or equivalent certification w/ • Minimum 6 months of customer service or call center experience required
• Minimum 1 year Microsoft Office "Knowledge of Texas Medicaid Program and third party liability. Local Candidates Only; "
• Intermediate computer skills
• Excellent verbal and written communication skills with the ability to interact professionally with clients, providers and management
• Strong problem solving abilities
• Ability to work under pressure
• Strong organizational skills
• Strong analytical and research skills
• Ability to track projects for timely follow-up and completion""-
Call Center Representative (CCR) will receive in-bound calls from providers and clients and their representatives, and verify.
Regards,
Asma Khan Suri,
317-210-8729
Additional Information
Must be able to pass a background and drug screen