Regional Congress Account Manager

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60 countries across the world, BCD M&E’s team of 2,000 people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at bcdme.com/careers

About the Role

If you love building strong client relationships and keeping complex programs running smoothly, this Account Manager, Global Congress role could be your next big move. You’ll support Life Sciences clients in a fast-paced, highly regulated congress environment where communication, structure, and attention to detail really matter. Working closely with the Global Account Director and operations teams, you’ll help drive client engagement, reporting, education, and overall program success. It’s a great fit for someone who enjoys being a trusted partner, solving problems, and creating a standout customer experience.

You’re Good At

• Building strong client relationships and serving as a reliable, responsive point of contact

• Thriving in a structured, detail-oriented environment where timelines, process, and quality matter
• Partnering across cross-functional teams to keep communication flowing and deliverables on track
• Supporting reports, presentations, business reviews, and educational materials with accuracy and professionalism
• Spotting opportunities to improve processes, solve problems quickly, and elevate the client experience.

You Might Also Have

• Experience in account management, client services, program management, or a similar client-facing role

• Exposure to congress, meetings, events, healthcare, or Life Sciences environments
• Familiarity working with operational teams in a compliance-focused, deadline-driven setting
• A bachelor’s degree or equivalent work experience
• Experience supporting Life Sciences customers and global congress programs

You Should Know

• This role is hybrid (3 days per week) for candidates located in West Point, PA, and requires 25%-50% travel availability.

If you’re excited to bring organization, relationship-building, and client care together in a high-impact role, !

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

Travel requirements for this role are as follows:25% to 50%

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Regional Congress Account Manager is between $75,000 - $135,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

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