Congress Housing & Registration Manager

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60 countries across the world, BCD M&E's team of 2,000 people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E atbcdme.com/careers

About the role

We are looking for a Congress Housing & Registration Manager to join our dynamic team within our Life Sciences Division. In this role, you will be responsible for the attendee management of client staff at congresses. You will collaborate with peers, vendors, and meeting owners alike to ensure each congress is executed flawlessly and compliantly. You keep projects running on time, on budget, within compliance guidelines and have mastered the art of managing multiple priorities and programs at once. Sound like you? Read on!

Your responsibilities

• Your primary responsibility will be housing coordination and attendee management for congresses; including, securing and managing hotel room blocks in accordance with congress rules and procedures; Customizing templates and printing material based on client's expectations (invitations, confirmations, departure notice)
• Build, monitor, and maintain concise and accurate event budgets; oversite of compliance and contracting documentation and responsible for sending post-congress surveys.
• Your proficiency in technology tools will enable you to over see the creation and sending of registration forms and other communications and maintain accurate attendee data required for logistics and reporting.
• Regularly partner with internal planning team members and external suppliers, client managers, and Professional Congress Organizers (PCO) to ensure timely service delivery.
• You will also provide support to the Congress Operations Manager with initiatives that drive service optimization and process efficiencies to our team.

You're good at

• High level of attention to detail, strong customer service skills, exceptional communication skills, persistence and patience, and a desire to get the job done.
• Managing multiple priorities and being adaptable. You have exceptional problem-solving skills, are calm under pressure and work well in a collaborative environment.
• Event execution including housing selection, registration, and budget reconciliation.
• Working in a multicultural environment with a solid understanding of US, EMEA, and APJ cities.

You might also have

• Minimum of one (1) year in a planner role preferably in the Pharmaceutical or Life Sciences industry
• Minimum of three (3) years' experience in client management
• Minimum of three (3) years attendee management experience
• Experience with budgets and participant registration for congresses
• Cvent*, Excel, and other Microsoft Office Software proficiencies
  • Please note proficiency in Cvent is a requirement for this opening
• A college degree is preferred

You should know

• This role is virtual, operating on Eastern Standard Time
• Annual travel is required, up to 30% both international and domestic

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career - there's always room to move.

We've got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We're positive. You'll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

Travel requirements for this role are as follows:25% to 50%

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Congress Housing & Registration Manager is between $52,500 - $65,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

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