Administrative Assistant

This role provides high-level administrative support to two directors and the lead director who oversees the Customer Service Contact Centers at BCBSM, ensuring seamless coordination across calendars, meetings, and departmental priorities. The position requires exceptional organizational skills, attention to detail, and the ability to manage confidential information while supporting strategic initiatives and team engagement. Candidates should be comfortable working in a fast-paced environment and proactively anticipating needs to keep operations running smoothly.

Provide administrative support services to assigned business unit, exercising discretion and maintaining confidentiality in handling work objectives.

• Schedule appointments and meetings, maintain calendars and assure all required information is prepared for scheduled appointments and meetings.
• Prepare, edit and proofread general correspondence including memos, letters, spreadsheets, e-mails, corporate forms, presentations, etc.
• Provide support for meeting preparation and attendance including agenda preparation and distribution, meeting minutes, equipment set up, travel arrangements, etc.
• Assist department staff with special projects, presentation development, preparation and monitoring of budget, office supply inventory, etc.
• Screen telephone calls and resolve routine inquiries.
• Track equipment and coordinate repairs including changes and upgrades.

Qualifications

• High school diploma or GED is required.
• Two (2) years of administrative or related experience is required.
• Typing speed of 45 words per minute with 95% accuracy is required. Verified via testing.
• Proficient in Microsoft Office Suites and other types of office equipment.
• Proficient written and verbal communication skills.
• Proficient interpersonal skills including the ability to interact with internal and external customers and all level of the organization.
• Proficient organizational skills with the ability to handle multiple projects and timelines.

Departmental Preferences

• Proven ability to manage complex calendars and coordinate meetings across multiple leaders and teams
• Strong skills in creating polished PowerPoint presentations and executive-level reports in Excel
• Experience handling confidential information and supporting leadership in sensitive matters
• Ability to prioritize and manage multiple projects with competing deadlines
• Familiarity with customer service, contact centers and operational tools/technologies is a plus 
• Demonstrated success in planning and executing team engagement activities or departmental events

All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.