What are the responsibilities and job description for the Call Center Representative/ MUST LIVE IN DC position at BCA?
Must have call center experience. MUST LIVE IN WASHINGTON DC
- Customer Service Representative (“CSR”) is responsible for the processing of applications and correspondence timely and accurately. Provide quality customer service and responds to a variety of customer inquiries, identifies problems, and provides solutions while communicating clearly and effectively. *
Job Duties
Processes applications, researches accounts, processes licenses and responds to telephone inquiries and concerns
Ensures timely data entry of all license application information
Generates appropriate correspondence for deficiencies, license continuation renewals, reinstatement's, etc.
Requires delivering a high level of service under pressure, and handle difficult situations with professionalism
Must be able to organize and prioritize workload
Processes, archives, stores, and retrieves documents
Researches and resolves issues
Screens documents that are submitted to the office
Qualifications
High school diploma or equivalent. College a plus
Minimum 3 years of recent work experience in fast paced office
Demonstrate excellent spelling and grammar skills
Proficient computer skills with Word, Excel, Outlook, and the Internet
Strong written and verbal communication and effective interpersonal skills.
MUST LIVE IN WASHINGTON DC
Job Types: Full-time, Temporary
Pay: $20.00 - $22.00 per hour
Work Location: In person
Salary : $20 - $22