What are the responsibilities and job description for the Front Desk Associate position at BCA Hotels?
Company Description BCA Hotels operates in the hotel management industry, focusing on delivering consistent, high-quality guest experiences. The organization is committed to maintaining well-run properties through attentive service, efficient operations, and professional hospitality standards. Team members are encouraged to contribute to a welcoming environment for guests while supporting smooth front- and back-of-house processes. BCA Hotels values reliability, integrity, and a customer-focused mindset in every role.
Role Description The Front Desk Associate is a part-time, on-site role based in Asheville, NC. This position is responsible for greeting guests, handling check-ins and check-outs, and responding to inquiries about reservations, rates, and hotel services. The associate will manage phone calls and emails, process payments, and maintain accurate guest records in the property management system. Daily tasks include coordinating with housekeeping and maintenance teams, addressing guest concerns promptly and professionally, and ensuring the front desk area remains neat and organized. The role may also involve light administrative work, such as preparing reports, organizing documents, and assisting with basic lobby oversight.
Qualifications
Role Description The Front Desk Associate is a part-time, on-site role based in Asheville, NC. This position is responsible for greeting guests, handling check-ins and check-outs, and responding to inquiries about reservations, rates, and hotel services. The associate will manage phone calls and emails, process payments, and maintain accurate guest records in the property management system. Daily tasks include coordinating with housekeeping and maintenance teams, addressing guest concerns promptly and professionally, and ensuring the front desk area remains neat and organized. The role may also involve light administrative work, such as preparing reports, organizing documents, and assisting with basic lobby oversight.
Qualifications
- Strong customer service and hospitality skills, with the ability to create a welcoming and professional guest experience.
- Solid communication and interpersonal abilities, including clear verbal and written communication and active listening.
- Basic administrative and computer skills, such as using reservation or property management systems, handling email, and processing payments accurately.
- Organizational and multitasking skills to manage front desk responsibilities, prioritize requests, and handle busy periods efficiently.
- Reliability and attention to detail, including punctuality, accurate record-keeping, and adherence to hotel policies and procedures.
- Ability to work on-site in Asheville, NC, including evenings, weekends, and holidays, as needed.
- Previous experience in front desk, customer service, or hospitality roles is preferred but not required.
- High school diploma or equivalent; additional training in hospitality or tourism is a plus.