What are the responsibilities and job description for the Remote Bilingual Collections Specialist position at BCA Financial Services, Inc.?
Description: $17/hour Monthly Commission | Full-Time | Monday–FridayMake an impact—while working from home.
Join BCA Financial Services and help consumers resolve their accounts with empathy, clarity, and professionalism. If you enjoy problem-solving, talking to people, and being rewarded for your performance, we’d love to meet you. You’ll play an important role in helping consumers navigate their financial responsibilities with respect and care. We’ll provide the equipment, tools, training, and support—you bring the drive to succeed.
What We Offer
Qualifications:
Keyword Search: collections, collections specialist, collections representative, healthcare collections, medical collections, customer service, customer support, call center, call center representative, contact center, inbound call center, outbound call center, patient collections, consumer collections, account resolution, account recovery, recovery specialist, delinquent accounts, bad debt collections, payment resolution, payment arrangements, healthcare, medical accounts receivable, accounts receivable, revenue cycle, revenue cycle management, RCM, customer care representative, phone representative, now hiring, remote collections, remote customer service, work from home, remote work, virtual
Join BCA Financial Services and help consumers resolve their accounts with empathy, clarity, and professionalism. If you enjoy problem-solving, talking to people, and being rewarded for your performance, we’d love to meet you. You’ll play an important role in helping consumers navigate their financial responsibilities with respect and care. We’ll provide the equipment, tools, training, and support—you bring the drive to succeed.
What We Offer
- $17/hour monthly commission opportunities
- Consistent Monday–Friday schedule
- Medical, dental, vision, GAP, and life insurance
- 401(k) with company match
- Paid time off and paid holidays
- Company-provided equipment
- Talk with consumers to help them understand their accounts and find solutions
- Offer payment options such as full balance payment and payment plans.
- Handle a high volume of inbound and outbound calls
- Accurately document interactions in our systems
- Meet performance goals (with support and coaching along the way)
Qualifications:
- 1 year of experience in a call center, customer service, billing, or collections
- Bilingual Required (Fluent in English and Spanish)
- Strong communication and problem-solving skills
- Ability to build trust and work through sensitive conversations
- Basic knowledge of medical terminology (preferred)
- A reliable, detail-oriented work style
- Must reside in: FL, MO, SC, or VA
- Quiet, private workspace
- High-speed internet (minimum 20 Mbps download / 10 Mbps upload) with ability to hardwire ethernet cable from modem to computer
- Wi-Fi and hotspots are not supported
- Must meet tech requirements before training begins
Keyword Search: collections, collections specialist, collections representative, healthcare collections, medical collections, customer service, customer support, call center, call center representative, contact center, inbound call center, outbound call center, patient collections, consumer collections, account resolution, account recovery, recovery specialist, delinquent accounts, bad debt collections, payment resolution, payment arrangements, healthcare, medical accounts receivable, accounts receivable, revenue cycle, revenue cycle management, RCM, customer care representative, phone representative, now hiring, remote collections, remote customer service, work from home, remote work, virtual
Salary : $17