What are the responsibilities and job description for the Server position at BC Restaurant Operator Inc?
Position Purpose
A Dining Room Server at Merriman’s must be an experienced, passionate and dedicated guest experience ambassador. We look at the Dining Room Server position as the pinnacle of our service team. You are required to have extensive knowledge of menu, wine and fine dining steps of service.
A Dining Room Server at Merriman’s must be able to consistently fulfill our goal of being the Best Guest Experience Company in the World by making connections and providing exceptional service every night. We are built on a foundation of local food products and extensive knowledge of the products, farms and farmers is essential. We are a fast-paced restaurant that strives to deliver the finest in food, beverage and service of the highest standards.
A Dining Room Server is responsible for serving food and/or beverages to guests in the restaurant's continuing effort to deliver outstanding guest service and financial profitability.
Essential Functions
- As a Dining Room Server, you would be responsible for serving food and/or beverages to guests in the restaurant's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Respond to guest requests in a timely, friendly and efficient manner
- Ensure extensive knowledge of food, menu and restaurant promotions and specials
- Take guest food and/or beverage orders and input orders in appropriate point-of-sale system
- Retrieve and deliver food and beverage orders in a timely manner
- Ensure guest satisfaction throughout the meal service
- Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
- Side work duties; upkeep of the restaurant
- Additional duties as necessary and assigned.
Job Requirements
- Passion for food, wine, beverage and our restaurant concept
- Extensive knowledge of local products such as produce and seafood, farms, and farmers
- Ability to present and converse the menu, restaurant concept, and memorize daily specials in an eloquent manor as well as delivering the highest standards of service in a busy and fast paced environment while demonstrating compassion and creating exceptional customer relations
- Basic knowledge of common food allergies such as celiac
- Extensive knowledge of wine, cocktails, and beverage including grape varietals, wine regions of the world, and wine and food paring
- Total commitment to our Vision Statement, “Being the Greatest Guest Experience in the World”
- Ability to effectively use the reservation system by recognizing, using guest names, and handling all special requests
- Learn and memorize all table numbers and seat positions
- Minimum of 1-year experience as a server in a full-service restaurant
- Must maintain a professional and positive demeanor in all situations with high character standards with the ability to resolve guest complaints
Physical Requirements
- Ability to continuously walk and or stand, move up and down multiple flights of stairs and transport items (such as glassware, and dishes, beverages) weighing up to 40 lbs. continuously, and also lift items above the shoulders throughout the duration of a possible 8-hour shift on a regular basis
- Able to work in all inclement weather such as in the sun, wind and or rain
- Willingness to maintain a neat, clean and well-groomed appearance (specific standards available)