What are the responsibilities and job description for the Part Time AV Tech position at BC Plano LLC?
GENERAL SUMMARY:
Provides first level support for all guest facing and operational hardware/software systems.
RINCIPAL DUTIES & RESPONSIBILITIES:
- Assists with the installation and troubleshooting of hardware and software.
- Assists with the setup and installation of new attraction hardware.
- Logs calls and issues into tracking system
- Assists with the maintenance of documentation and procedures for installed products.
- Assists with the maintenance and modifications of attraction software.
- Provides first level support for all wireless attraction devices including computers (laptops), printers, phones and tablets.
- Provides hands on support for information systems infrastructure.
- Receives and responds to incoming calls, pages, and/or emails while on duty regarding device problems.
JOB SPECIFICATIONS:
- Associates degree in Computer/IT related filed or certificate from a Computer/IS Technical School or 1 year work experience in a technical support role
- Exposure to technical networks and PC, Printer and Mobile hardware, and hands on hardware troubleshooting experience.
- Exposure to technical knowledge of current network protocols, operating systems, and standards, a plus.
- Ability to operate tools, components, and peripheral accessories.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Effective interpersonal skills
- Must have a good command of the English language, both written and verbal.
- Good written and oral communication skills.
- Selfmotivated and directed.
- Attention to detail
- Strong customerservice orientation.
PHYSICAL CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to walk; talk; hear; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
About BC Plano LLC
Crayola Experience Plano is where the magic of Crayola comes to life! With 60,000 square feet of attractions, Crayola Experience is Texas' most colorful family destination for interactive, creative play! Families typically spend 3-4 hours exploring our 25 hands-on attractions