What are the responsibilities and job description for the PC/Printer Field Break/Fix position at BC Forward?
Job Title: PC/Printer Field Break/Fix
Location: Billings, MT 59102
Duration: Contract - 24 months
Pay Range:
Job ID: 373137
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Field Technical Support Consultant III to join our team. The ideal candidate will have experience in PC and printer field break/fix support and a proven ability to diagnose, repair, and restore customer systems to full operation on site.
Responsibilities:
- Provide on-site break/fix support for HP laptops, desktops, RPOS, and workstations; printer support is a plus.
- Configure hardware, software, and simple network components and perform unit repairs and installations.
- Troubleshoot technical and mechanical issues, including interaction with third-party software, networks, and switches.
- Execute and assist in escalation action plans to remediate PC and print issues.
- Educate customers on technology use and set clear expectations while ensuring contractual commitments.
- Document service activities with accuracy and meet administrative responsibilities.
- Manage priorities in a fast-paced environment and make sound business-based decisions.
Required Skills & Qualifications:
- Hands-on technical and mechanical hardware repair experience with PCs; printer repair knowledge is preferred.
- Strong mechanical aptitude and proficiency with tools and alignment apparatus.
- Ability to troubleshoot methodically across hardware, software, and simple network components.
- Clear verbal and written communication skills with customer-facing experience on site.
- Attention to detail and strong administrative discipline.
- Ability to lift and move up to 50 pounds and perform physical tasks such as bending, crawling, stooping, and sitting.
- Availability for scheduled and unscheduled overtime, holidays, and non-traditional shifts.
- High school diploma or equivalent with additional hardware technology training; college preferred.
Preferred Skills:
- Familiarity with retail point-of-sale hardware (RPOS) environments.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits
- Opportunities for growth with global clients
- A supportive, inclusive culture that values innovation and people
- Exposure to cutting-edge technologies and projects
Additional Details
- Dress code: Business Professional. Black slacks and blue collared shirt.
- Cell phone reimbursement and company laptop/tablet provided.
- Background check required per customer agreements, which may include employment history, education, drug, credit, and sex offender registries.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume.