What are the responsibilities and job description for the Operations Specialist (Level III) position at BC Forward?
Job Title: Operations Specialist (Level III)
Location: Pennington, NJ
Duration: Contract - 11 months
Pay Range: $22.28/hr (W2)
Job ID: 372145
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Sr Customer Service Representative to join our dynamic team onsite. The ideal candidate will have strong experience in transaction processing, reconciliation, mail operations, and client support and a proven ability to deliver accurate fulfillment, mitigate operational risk, and resolve routine inquiries with professionalism.
Responsibilities:
- Perform standard transaction processing and reconciliation per written procedures.
- Process incoming mail and deposits, including sorting and distribution.
- Respond to client and partner inquiries across channels to support service quality.
- Conduct basic research, follow up, and resolve routine requests.
- Identify issues in daily operations and escalate risk concerns when required.
- Maintain a professional presence and write clear, professional emails.
Required Skills & Qualifications:
- Attention to detail with strong accuracy in processing and reconciliation.
- Effective written communication, including professional email etiquette.
- Accountability to complete requests end to end.
- Analytical thinking with ability to make timely decisions.
- Independence with minimal supervision and sound judgment to escalate.
- Research capability to navigate systems and retrieve information.
- Risk management awareness to detect potential issues.
- Proficiency with Microsoft Suite, including Outlook and Word.
Preferred Skills:
- Experience in banking or financial operations.
- Familiarity with deposit processing and asset movement workflows.
Work Conditions:
- ASAP start. Onsite five days per week without exceptions.
- Potential contract-to-hire. Candidates must not require sponsorship now or in the future.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits.
- Opportunities for growth with global clients.
- A supportive, inclusive culture that values innovation and people.
- Exposure to cutting-edge technologies and projects.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume or contact:
Email:
Phone: [Phone number shown when applying]
Salary : $22