What are the responsibilities and job description for the IT Service Desk Auditor position at BC Forward?
Job Title: IT Service Desk Auditor
Location: 100% On-site (Indianapolis, IN)
Duration: Temp - 6 months, possible extension up to 12 months
Pay Range: $38 - $40/hr (W2)
Job ID: 372481
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking an IT Service Desk Auditor to join our dynamic team supporting INPRS. The ideal candidate will have strong experience in identity and access management, IT service desk operations, and IT auditing, and a proven ability to execute comprehensive account management audits, validate employment status, and identify segregation of duties conflicts.
Responsibilities:
- Conduct a full audit of user accounts across assigned applications.
- Cross-reference active user accounts with INPRS HR audit data to verify employment status.
- Identify and document inactive or orphaned accounts for deactivation.
- Use the Segregation of Duties Matrix to assess role assignments and flag conflicts or violations.
- Maintain detailed records of audit findings and remediation actions.
- Provide regular progress updates to the Service Desk Manager and IT Security team.
Required Skills & Qualifications:
- Experience in IT service desk operations, identity and access management (IAM), or IT auditing.
- Familiarity with user provisioning and deprovisioning processes.
- Understanding of segregation of duties principles and access control best practices.
- Strong attention to detail and analytical skills.
- Proficiency with Excel or similar tools for tracking and reporting.
- Ability to handle sensitive information with discretion and integrity.
Preferred Skills:
- Experience auditing user access across enterprise applications.
- Prior collaboration with Service Desk and IT Security teams.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits
- Opportunities for growth with global clients
- A supportive, inclusive culture that values innovation and people
- Exposure to cutting-edge technologies and projects
Additional Details
- Interview Process: Initial Microsoft Teams interview followed by on-site interview
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume.
Salary : $38 - $40