What are the responsibilities and job description for the Field Technician position at BC Forward?
Job Title: Field Technician
Location: Tulsa, OK
Duration: Contract - 6 months
Pay Range: 31-32.73/hr
Job ID: 372344
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Field Technical Support Representative to join our team on site at a DXC location. The ideal candidate will have strong experience in data center field support, hardware break/fix, rack-and-stack, cabling, and ticket-driven service operations and a proven ability to deliver reliable on-site support, resolve incidents within SLA, and maintain accurate service documentation.
Responsibilities:
- Provide on-site field technical support at a DXC site during standard business hours.
- Perform hardware break/fix for servers, storage, and network devices.
- Execute rack-and-stack activities, including equipment installs, de-installs, and moves.
- Run and dress copper and fiber cabling; label, test, and document connections.
- Triage, update, and close tickets while meeting defined SLAs and quality standards.
- Follow change, incident, and asset management processes with accurate records.
- Coordinate with remote engineers and vendors for diagnostics and part replacements.
- Adhere to data center safety, security, and access protocols; maintain business casual dress code.
Required Skills & Qualifications:
- Hands-on proficiency with server, storage, and network hardware break/fix.
- Experience with data center operations, rack-and-stack, and structured cabling.
- Ability to read work orders, follow runbooks, and update ticketing systems.
- Strong troubleshooting and problem-solving skills with attention to detail.
- Effective communication and teamwork abilities in an on-site environment.
- Ability to lift and move equipment as required by data center tasks.
- Experience level: 2 years in field technical support or data center technician roles.
Preferred Skills:
- Familiarity with ITIL processes and enterprise ticketing systems.
- Experience with OEM diagnostics and RMA workflows for enterprise hardware.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits
- Opportunities for growth with global clients
- A supportive, inclusive culture that values innovation and people
- Exposure to cutting-edge technologies and projects
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume.