What are the responsibilities and job description for the Customer Service Representative-Remote position at BC Forward?
We are in search of a Customer Service Representative/Dispatcher who is highly organized and demonstrates a strong customer focus to become a part of our team.
The primary responsibilities of this position include coordinating service requests, dispatching field personnel, and ensuring prompt and efficient customer support.
The successful candidate will possess exceptional communication skills, robust problem-solving abilities, and the capability to perform effectively in a fast-paced work environment.
Responsibilities
We are looking for a highly organized and customer-focused Customer Service Representative / Dispatcher to join our team
In this role, you will be responsible for coordinating service requests, dispatching field personnel, and ensuring timely and efficient customer support
The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the ability to work in a fast-paced environment
Answer incoming calls and respond to customer inquiries professionally and efficiently
Schedule and dispatch service technicians, drivers, or field personnel based on customer needs and availability
Monitor and track service requests to ensure timely completion
Communicate effectively with customers, providing status updates and resolving issues as needed
Maintain accurate records of service calls, dispatch logs, and customer interactions
Collaborate with internal departments to streamline operations and improve customer satisfaction
Handle emergency situations and urgent requests with a sense of urgency and efficiency
Salary : $55,000 - $61,000