What are the responsibilities and job description for the Customer Service Representative – Full-Time / Part-Time position at BC Forward?
We are presently in search of a dedicated, amicable, and proficient Administrative Assistant/Customer Service Representative to become a member of our team. This position, which encompasses both administrative assistance and customer-facing interactions, is suitable for an individual who excels in these areas.
Key Responsibilities:
Administrative Support:
* Ensure the proper management and maintenance of executives' or teams' schedules, appointments, and meetings.
* Address correspondence, emails, and phone calls in a proficient and timely manner.
* Prepare reports, presentations, and other documents as required.
* Organize and maintain office files, records, and databases.
* Assist with fundamental bookkeeping and invoicing tasks.
* Coordinate office supplies and guarantee the office is well-organized and equipped.
Customer Service:
* Respond to customer inquiries promptly via phone, email, and chat.
* Deliver exceptional service, ensuring customer satisfaction and addressing concerns or complaints in a professional manner.
* Process orders, returns, and exchanges.
* Maintain customer records and update information as needed.
* Address any issues or concerns customers may have, offering solutions in a clear and amicable way.
* Follow up with customers to ensure their needs have been met.
Salary : $53,600 - $58,900