Help Desk Specialist

IT Help Desk Technician

Brief Description:

BBSI is looking for a Help Desk technician, who must have great technical and troubleshooting skills.Most importantly they will need to be able to communicate effectively orally and in writing as 95% of the support work is remote. You will be serving as the first point of contact for internal BBSI users seeking assistance with computer issues over the phone or via our ticketing system.

Responsibilities

• Serve as the first point of contact for internal BBSI users seeking technical assistance over the phone or via ticket. Issues range from setting up new computers, printers, configuring software and access to computer systems.
• Perform remote troubleshooting through remote desktop and command line tools.
• Walk the user through troubleshooting tasks over the phone or through writing to help identify the problem remotely. Then determine the best solution based on the issue and details provided by the person over the phone.
• Take ownership of issues and provide a solution for any problems discovered.
• Manage an active workload of a minimum of 60 tickets (issues) plus any additional project work
• Follow-up with users on any un-resolved issues in a timely fashion.

Required Skills

• Windows 7 & 10
• HP Laptops and Desktops
• HP Printers
• Various copiers
• Citrix
• Salesforce
• MS Office 2010 – 2016
• VPN
• Remote Support tools like – Remote desktop, Fastsupport
• AD – Adding accounts, removing accounts, joining computers to the domain
• Exchange – Creating accounts, forwards and administering calendars
• Mobile devices

Requirements

• Experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills written and over the phone
• Customer-oriented and cool-tempered
• Salary and Other Compensation:
• The starting hourly rate for this position is between $30-34.00 per hour. Factors which may affect starting pay within this range may include geography, skills, education, experience, certifications, and other qualifications of the candidate.
• This position is also eligible for annual incentive pay equal to 8% of annual regular pay, prorated in the first year, in accordance with the terms of the Company’s plan.
• Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, health savings account, flexible savings account, dental insurance, vision insurance, 401(k) retirement plan, accidental death and dismemberment, life insurance, voluntary life insurance, voluntary disability insurance, voluntary accident, voluntary critical care, voluntary hospital indemnity, legal, identity & fraud protection, commuter benefits, pet insurance, employee stock purchase program, and an employee assistance program.
• Paid Time Off: Accrued sick leave of 1 hour for every 40 hours of work, with maximum based on state or regional requirements; vacation accrues up to 80 hours in the first year, up to 120 hours in years 2-4, and up to 160 hours in the fifth year; 6 paid holidays annually, 4 paid volunteer days annually.
• Diversity and Inclusion are critical parts of our corporate culture. BBSI strives to create a workplace where everyone feels included and empowered to bring their full, authentic selves to work, and is treated fairly. BBSI is an equal opportunity employer and makes employment decisions on the basis of merit.
• If you meet the above requirements, we welcome the opportunity to learn more about you. For more information, visit us at www. bbsi.com Please apply via this posting and not by contacting our local or corporate offices.
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