Franchise Business Manager

Franchise Business Specialist

The Business Specialist will hold full accountability for the performance of multi-club operations, setting and upholding a standard of operational excellence that drives exceptional customer experiences and sustained, measurable growth across all facilities. In this role, they will serve as a strategic partner to Franchisee Owners—providing clear direction, data-driven insights, and hands-on operational support to accelerate performance, strengthen execution, and ensure full alignment with brand standards. Through proactive coaching, rigorous performance management, and the implementation of best practices, the Business Specialist will play a critical role in enabling franchisees to achieve profitability targets, scale effectively, and deliver a consistently high-caliber member experience.

Job Duties and Responsibilities:

• Partner with Franchisee Owners to set ambitious performance goals and drive disciplined execution that consistently meets or exceeds brand standards
• Relentlessly optimize efficiency and productivity through rigorous process analysis and cross-functional collaboration
• Define, implement, and hold teams accountable to KPI performance benchmarks that reflect best-in-class operations
• Establish and execute strategic initiatives that elevate operational efficiency, scalability, and sustained growth
• Lead new club openings with precision, ensuring flawless execution and full alignment with brand expectations from day one
• Collaborate with project managers to implement new systems with strict adherence to Franchise requirements and operational excellence standards
• Continuously evaluate operational performance, proactively identifying gaps and delivering high-impact, data-driven solutions
• Design and enforce a structured intake process for Franchisee operational requests, ensuring responsiveness, clarity, and strict brand alignment
• Operational Leadership: Direct all day-to-day operations of the franchisor with a focus on excellence, accountability, and a consistently elevated member experience
• Facility Maintenance: Uphold uncompromising standards for facility and equipment condition, ensuring a best-in-class environment at all times
• Community Engagement: Build and lead strategic partnerships within the pickleball community and local market, positioning the club as the premier destination for the sport

Required Skills and Qualifications:

• 5 (five) or more years in a field leadership role, overseeing multiple locations in Franchising or related to our industry.
• Masterful organizational, communication, and leadership skills, backed by previous professional success.
• Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management.
• Proven ability to plan and manage operational processes for maximum efficiency and productivity.
• Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands.

Preferred Skills and Qualifications:

• Bachelor’s degree (or equivalent) in business administration or related field
• Experience in developing budgets and business plans
• Superior communication and follow through on executed plans
• Strong working knowledge of data analysis and performance metrics, using business management software (ex: SAP, ERP, CRM)

Accountability Factors:

• Club's P&L
• Club's membership totals

Travel Required: Yes, up to 60%-Domestic

Location: Phoenix, AZ

FLSA: Exempt

Salary: $70,000 - $85,000 annually, depending on experience (DOE)

Benefits:

• Medical, dental, vision
• Eligible for Stock Grants after 1 Year”
• Paid Time Off
• Paid Holidays