What are the responsibilities and job description for the Director, Program Management position at BBH USA?
Company Description
Bartle Bogle Hegarty (BBH) is a world-famous creative agency that makes jaw-dropping, thumb-stopping, eye-opening work for brands across the globe. Founded in London in 1982, we now have offices in New York, Los Angeles, Stockholm, Mumbai, Singapore, and Shanghai. Our first ad for Levi’s showed a black sheep travelling in the opposite direction to a flock of white ones. That’s where we got our logo and our guiding philosophy: when the world zigs, zag. Why? Because it’s easy to zig, to go with the grain. It feels safe. It feels like the sensible thing to do. But the greater risk is failing to stand out. We believe in the power of difference to make a difference.
Our goal is a simple one: make the best work in the world. That’s where you come in. We need rebels, dreamers, thinkers, mathematicians, makers, artists, visionaries, doers, observers, the different and the unreasonable. We need Black Sheep. People who want to make the hearts flutter and minds do flips, who can change businesses and culture. People who want to make a difference, come here for something different.
https://www.bartleboglehegarty.com
Overview
Our Talent Philosophy:
In hiring, BBH looks for two characteristics: being good, and being nice. Being only one of these is not in our DNA.
Position Overview
We are currently seeking a full-time Director, Program Management to join our team in our NY office.
The Director, Program Management is responsible for the health and quality of a large-scale client program, or large portfolio of programs, focusing on Integrated Agency Team leadership and coordination, profitability, operational efficiency, risk mitigation and resolution, and the management and mentorship of a highly effective Program Management team. The Director role serves as a business partner for the Global Client Leader in driving operational strategy, process, organizational design, and problem/risk mitigation.
The ideal candidate should have experience structuring and leading multi-million-dollar global marketing and advertising programs composed of multidisciplinary resources and parallel lines of business, with demonstrated success in collaborating with key agency stakeholders, including but not limited to Creative, Client Services, Finance, Strategy, Data and Analytics, Media, and Social. Experience with managing multi-channel engagements (video, TVC, print, digital, experiential, activation, etc.) is required.
They will also possess a proven ability to represent and advocate for the Program Management discipline with organization leadership, and be deft at building and maintaining strong relationships with agency, client and third-party partners. They will work with these entities to proactively solve business challenges and develop operational processes that adapt to evolving business challenges, best practices and industry standards.
This role will require someone that is game with getting their hands dirty on larger scale projects when needed.
Responsibilities
Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines.
Compensation Range: $149,340- $239,148 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 06/22/2026.
Bartle Bogle Hegarty (BBH) is a world-famous creative agency that makes jaw-dropping, thumb-stopping, eye-opening work for brands across the globe. Founded in London in 1982, we now have offices in New York, Los Angeles, Stockholm, Mumbai, Singapore, and Shanghai. Our first ad for Levi’s showed a black sheep travelling in the opposite direction to a flock of white ones. That’s where we got our logo and our guiding philosophy: when the world zigs, zag. Why? Because it’s easy to zig, to go with the grain. It feels safe. It feels like the sensible thing to do. But the greater risk is failing to stand out. We believe in the power of difference to make a difference.
Our goal is a simple one: make the best work in the world. That’s where you come in. We need rebels, dreamers, thinkers, mathematicians, makers, artists, visionaries, doers, observers, the different and the unreasonable. We need Black Sheep. People who want to make the hearts flutter and minds do flips, who can change businesses and culture. People who want to make a difference, come here for something different.
https://www.bartleboglehegarty.com
Overview
Our Talent Philosophy:
In hiring, BBH looks for two characteristics: being good, and being nice. Being only one of these is not in our DNA.
Position Overview
We are currently seeking a full-time Director, Program Management to join our team in our NY office.
The Director, Program Management is responsible for the health and quality of a large-scale client program, or large portfolio of programs, focusing on Integrated Agency Team leadership and coordination, profitability, operational efficiency, risk mitigation and resolution, and the management and mentorship of a highly effective Program Management team. The Director role serves as a business partner for the Global Client Leader in driving operational strategy, process, organizational design, and problem/risk mitigation.
The ideal candidate should have experience structuring and leading multi-million-dollar global marketing and advertising programs composed of multidisciplinary resources and parallel lines of business, with demonstrated success in collaborating with key agency stakeholders, including but not limited to Creative, Client Services, Finance, Strategy, Data and Analytics, Media, and Social. Experience with managing multi-channel engagements (video, TVC, print, digital, experiential, activation, etc.) is required.
They will also possess a proven ability to represent and advocate for the Program Management discipline with organization leadership, and be deft at building and maintaining strong relationships with agency, client and third-party partners. They will work with these entities to proactively solve business challenges and develop operational processes that adapt to evolving business challenges, best practices and industry standards.
This role will require someone that is game with getting their hands dirty on larger scale projects when needed.
Responsibilities
- Lead, manage and coordinate large scale global Integrated Agency Teams (IAT), which will be comprised of agencies inside and outside the network
- Work with key organizational and client leadership to develop and instill processes, workflows and tools that support the profitable delivery of client work. Contribute to a culture of delivery efficiency and excellence across the IAT and PMO.
- Responsible for leading a team in the scoping and management of multiple concurrent large scale-projects and client engagements
- Partner with Global Client and Finance leads to actively manage business challenges, client relationships, develop annual scopes and contracts, and ensure profitability. Be the go-to business partner for operational process development and implementation, organizational structure and design, and risk identification and mitigation. Actively cultivate relationships with Client Procurement and PMO.
- Partner with Creative leadership to effectively shepherd and manage the evolution of creative work, ensuring quality at all points from concept through delivery. Active partnership with Resource Management, Production, and Technology departments to ensure connections and collaborations happen where they should, in support of innovative and award-winning creative ideas.
- Develop and encourage the highest standards of communications and documentation, including status and financial reports, timelines, scopes, change orders, burn reports and forecasting, best practices and asset management.
- Champion departmental values, vision, direction and responsibilities with leadership teams. Actively partner with Leadership to introduce new learnings, opportunities, and areas of growth to the Program Management department and Agency.
- Partner with internal stakeholders to continuously audit and optimize existing operational processes and systems, ensuring buy-in and compliance with directs.
- Provide solutions-oriented leadership with an expert ability to creatively solve complex problems with a positive, professional demeanor and a high degree of emotional intelligence.
- Partner with Global Client Directors to manage overall client relationships and actively partner to develop new ideas to clients to enhance their business and grow revenue. Introduce offerings to the relationship where appropriate.
- Proactively manage, provide guidance, and develop clear communication standards around program and business-related risks, including mitigation planning and crisis management.
- 9-12 years' experience in a creative services organization working with global brands and leading senior cross-functional stakeholders including strategy, data and planning, creative, editorial, experience design, production, technology, operations and resourcing.
- 5-7 years' experience managing a team of Program Managers/Project Managers/Integrated Producers at all levels.
- 3-5 years' experience managing local teams across the globe including client, interagency and external agency teams. Proven track record of successfully rolling out processes and maintaining global governance.
- Demonstrated understanding of project management methodologies, process and tools, including staffing, scoping, estimating, burn management.
- Demonstrated ability to work on multiple projects at once.
- A self-starter who is curious.
- Extremely detail-oriented and organized.
- Excellent writing and communication skills.
- Cool, calm, collected and collaborative.
- Strong understanding of 360 campaigns and productions.
- Strong sense of design and experience with industry leading creative output.
- Proficient in MS Office applications, Adobe Acrobat Professional, Google Apps
- Basic understanding of Adobe Creative Suite
Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines.
Compensation Range: $149,340- $239,148 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 06/22/2026.
Salary : $149,340 - $239,148