Service Manager

The requirements listed below are indicative of the knowledge, skills and abilities required.

• Strong Customer Service relations.
• Excellent organizational, documentation, communication, relationship and leadership skills.
• Ability to read and interpret required documents and drawings, specifications, write reports and correspondence and speak effectively to customers, or employees of organizations.
• Proficient in Accubid, Bluebeam, Microsoft, including Excel and Word.
• Ability to work in a team environment.
• Manage multiple tasks, produce quality work and meet deadlines.
• Minimum (10) years practical experience as an electrical Foreman and/or Service Technician.
• Minimum (2) years’ experience as an electrical Service Manager, Estimator, and/or Project Manager in a commercial/industrial environment.
• Possesses strong knowledge of commercial and industrial facilities and control systems, including their design, operation, and integration within complex electrical infrastructures.
• Demonstrated ability to lead teams effectively and positively, managing a fast-paced service department.
• Must be able to lift 50 pounds and regularly sit, stand and walk

Essential Duty Requirements:

• Service the client in a timely and respectful manner; meeting or exceeding their expectations.
• Lead and respond to all incoming service calls.
• Manager all work orders from creation through completion and invoicing within Company workorder software and Apps.
• Assign priority levels to service requests and manage monthly maintenance scheduling.
• Create and track all work orders using company software.
• Dispatch work orders to field personnel based on technician skill level, priority and availability.
• Coordinate travel and lodging for field staff as needed.
• Acquire, schedule, and release tooling, and equipment for service jobs efficiently.
• Confirm all safety equipment and PPE are provided to Service Technicians as required.
• Plan manpower allocation for quoted and T&M NTE work.
• Review completed work orders and timesheets daily and ensure proper documentation.
• Complete administrative tasks as requested.
• Create Purchase orders for material and equipment for service work orders and projects.
• Ensure clear communication of scope, goals and time requirements.
• Support productivity initiatives to enhance customer service and profitability.
• Input service contract scope and coordinate maintenance schedules with SSP Operation Manager.
• Create and complete preventative maintenance reporting.
• Collaborate with internal departments to coordinate service work.
• Track business metrics and collaborate with leadership to improve operational efficiency.
• Develop and manage after hours on call schedule for service technicians and office support.
• Ensure all work complies with NEC, local codes, and safety regulations.
• Conduct site visits and inspections to maintain quality standards.
• Identify opportunities for service growth and upselling.
• Collaborate with project teams to support client needs.
• Evening or weekend availability for emergency service calls.

Service Manager Position Results Job Description

• Foster strong, trust-based relationships with clients through mutual respect, open and consistent communication.
• Support financial goals through accurate billing and gross profit maintenance.
• Effective coordination of service work orders, equipment, and field staff.
• Responsible for making sure material, tools/equipment, and information is made available to the Service Technicians and Forman in a timely manner.
• Jobsite Safety: During jobsite visits the Service Manager will oversee the installation and testing of electrical systems and ensure all personal protective gear is available and being used properly.
• Conducting quality control inspections and tests on project deliverables to ensure compliance with industry standards and regulatory requirements.

Report to:

The Service Manager reports directly to the Service and Special Projects (SSP Operation Manager).