What are the responsibilities and job description for the Contact Center Agent position at BBC FAMILY EATERIES LLC?
POSITION SUMMARY
As a Contact Center Agent, you are the central point of contact for all guests who contact Old Town Pizza via phone, email, and social media. While you may be behind the scenes, your primary purpose is to engage with our guests and ensure they receive the ‘Good as Gold’ experience. Strong communication and multitasking skills are required for this position.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to, the following:
• Answer all incoming calls with a positive attitude and hospitality in your voice
• Respond to email inquiries
• Communicate via live chat through our website or online ordering pages
• Enter orders accurately
• Offer add-on suggestions (appetizers and desserts) to upsell while taking orders
• Book reservations
• Book events/parties
• Assist with donations/sponsorships
• Create/interact with social media posts
• Follow all OTP social media pages and respond to comments/questions
• Process and mail out gift cards/merchandise
• Administrative support for Senior management
• Handle customer complaints under company guidelines and seek assistance when needed
• Report any POS issues to supervisors immediately
• Document and report customer feedback to improve the customer experience
The essential functions include, but are not limited to the following:
• Ensure
MINIMUM QUALIFICATIONS
• Strong communication, both written and verbal
• Great active listening skills
• Computer literacy
• Phone skills
• In-depth knowledge of the company and menu
• Multitasking in a fast-paced environment
• The ability to work independently with and without direct supervision
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee may be required to stand and walk with heavy trays/tubs (up to 50 pounds). The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Specific sensory abilities required by this job include sight and hearing. The noise level in the work environment is moderate to loud.
Salary : $18 - $20