What are the responsibilities and job description for the Account Manager position at BBB Serving Acadiana?
Better Business Bureau Serving Acadiana is looking for a relationship-driven Business & Account Manager to join our team!
If you’re passionate about supporting local businesses, skilled in B2B sales, and love engaging with your community — this role is for you.
About the Role
As a BBB Account Manager, you’ll be the face of BBB for many local business owners. You’ll manage relationships with Accredited Businesses, promote BBB services, drive membership growth, and represent us at local events and community meetings. This is a dynamic, people-facing role that blends sales, account management, and public outreach — all in support of a mission that matters.
What You'll Do
· Serve as the main contact for a portfolio of BBB Accredited Businesses
· Promote BBB programs, advertising opportunities, and digital tools
· Prospect and onboard new businesses into the BBB community
· Client engagement and relationship building with BBB accredited businesses
· Attend local chamber meetings, business expos, and community events
· Represent BBB at networking functions
· Manage renewals, complaints, cancellations and support ongoing client engagement
· Track interactions, input data, and manage CRM & BBB databases for AB management
What We're Looking For
· 2 years of experience in sales, account management, or customer relations
· Confident communicator with strong interpersonal skills
· Comfortable in networking and public speaking settings
· Familiarity with the Acadiana business community is a big plus
· Organized, self-motivated, and team-oriented
Bachelor’s degree preferred but not required