Human Resources Generalist

BBB National Programs is where businesses turn to enhance consumer trust and consumers are heard.

Human Resources Generalist

WHO WE ARE

We are a non-profit organization dedicated to fostering a more accountable and trustworthy marketplace. As the foremost thought leader on industry self-regulation, we are shaping the way that businesses and consumers interact with one another. As the home of U.S. independent industry self-regulation, we are currently operating more than a dozen globally recognized programs that have been helping enhance consumer trust in business for more than 50 years. Our programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, create a fairer playing field for businesses, and a better experience for consumers. We continue to evolve our work and grow our impact by providing business guidance and fostering best practices in areas such as advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas.

ABOUT OUR HUMAN RESOURCES DEPARTMENT

As an agile and trusted driver of mission-led solutions, we delight our stakeholders and contribute to the success of BBB National Programs, through forward-looking solutions to attract, engage and retain a talented, inclusive, and diverse workforce.

Human Resources will support the mission of BBB National Programs by:

• Instilling a culture that is inclusive and values alternative perspectives and viewpoints through aligned leadership accountability
• Building a one-organization talent and skill-building methodology
• Promoting a rewarding employee experience that supports the attraction, engagement, and fulfillment of our people
• Fostering a culture of continuous growth and learning through formal development plans and programs that enable people to realize their potential and experience personal fulfillment
• Ensuring our talent management programs are adaptable to the environment and growing organizational needs
• Bringing expertise to creation of new programs

YOUR IMPACT

The Human Resources Generalist will serve as a dynamic contributor to both strategic and operational HR functions, with an emphasis on HR generalist responsibilities (~60%) and talent acquisition (~40%). This role supports the full employee lifecycle from recruitment and onboarding to data analytics and performance processes helping build a strong, compliant, and engaged workforce. The ideal candidate thrives in a fast-paced environment, demonstrates excellent organizational skills, and approaches HR work with a mindset of continuous improvement.

Essential Duties and Responsibilities

• Manage and facilitate seamless onboarding processes, including extending offers, conducting background checks, facilitating new hire orientations, and overseeing the onboarding module, I-9s, and E-Verify processes
• Provide benefits administration support, ensuring accurate monthly invoice reconciliation, proactive issue resolution, and timely responses to employee benefit inquiries
• Generate and deliver comprehensive monthly KPI and dashboard reporting, providing data-driven analysis and actionable insights to inform business decisions and performance improvement initiatives
• Support a range of HR projects, processes and initiatives in alignment with the HR plan and the organization’s strategic goals
• Prepare and submit a variety of workforce planning reports, including new hires, employee anniversaries, censuses, employment changes, and other reporting needs
• Collaborate cross-functionally to support organizational programs and workforce initiatives, ensuring compliance through accurate employee documentation, employment verifications, and record management
• Identify AI-driven HR tools and analytics to enhance service delivery and automation
• Provide full-life cycle recruitment support across a variety of programs and levels, including job postings, screenings, scheduling interviews, and coordinating offers
• Lead the Intern and Extern Program, including outreach, placement, and experience management
• Partner on strategic employer branding initiatives, driving content and engagement across LinkedIn, career pages, and university relations to strengthen the organization’s talent pipeline

WHAT YOU WILL BRING

Must have:

• Bachelor’s degree required
• 5 years of HR generalist experience, including talent acquisition and benefits administration
• Experience with HRIS, Sourcing platforms and AI tools (preferably ADP Workforce Now & LinkedIn Recruiter)
• Experience creating HR Data Analytics Dashboards & Reporting
• Strong communication skills and ability to interact with all levels within the organization
• Strong analytical and technology skills, especially in Excel and HR data tools
• Highly detail-oriented and organized, with the ability to manage competing priorities
• Proactive and solutions-oriented, with a mindset for anticipating and solving challenges
• Cross-functional HR capabilities, with the ability to navigate recruitment and generalist responsibilities simultaneously
• Driven by continuous improvement, seeking opportunities to streamline processes and enhance HR services

WHAT WE OFFER:

At BBB National Programs, we bring a growth mindset as we advance our mission and strive to foster trust, innovation, and competition in the marketplace, while cultivating a team of talented and engaged professionals who seek out new challenges and opportunities to catalyze our progress. We are an inclusive organization, bringing a dynamic environment that supports our employees and the meaningful work we do.

Health & Welfare Benefits: You will be offered a comprehensive program offering health, dental and vision plans, paid short- and long-term disability, group term life and AD&D coverage, and Accident and Critical Illness insurance.

Financial Well-Being: Build your retirement savings with our 401(k) plan matching up to 7% of your contributions.

Time Off: You will have flexibility for the time you need off from work. We offer a variety of plans including vacation, personal, and wellness leave.

Wellness: We promote physical and mental wellness by providing a fully equipped on-site fitness center in our offices and an employee assistance program.

Environment: Our modern headquarters in McLean, VA provides the space for creativity and collaboration, and the technology resources so you can be at your best. We believe that an inclusive mindset and diverse workforce are strengths in fulfilling our mission; therefore

This is a hybrid role based in our McLean, VA office.

BBB National Programs is proud to be an equal employment opportunity employer.