What are the responsibilities and job description for the National Partner & Business Development Coordinator position at BBB National Programs Inc?
BBB National Programs is where businesses turn to enhance consumer trust and consumers are heard.
National Partner & Business Development Coordinator
WHO WE ARE
We are a non-profit organization dedicated to fostering a more accountable and trustworthy marketplace. As the foremost thought leader on industry self-regulation, we are shaping the way that businesses and consumers interact with one another. As the home of U.S. independent industry self-regulation, we are currently operating more than twenty globally recognized programs that have been helping enhance consumer trust in business for more than 50 years. Our programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, create a fairer playing field for businesses, and a better experience for consumers. We continue to evolve our work and grow our impact by providing business guidance and fostering best practices in areas such as advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas.
ABOUT OUR NATIONAL PARTNERS
BBB National Programs National Partners influence the future of regulation in their industry, demonstrating to stakeholders their commitment to accountable, industry-led standards and dispute resolution programs that protect consumers and keep the playing field level for business. National Partners are champions of industry self-regulation, data privacy, consumer protection, and truth and accuracy in advertising, and support our work as the leading voice for industry self-regulation.
YOUR IMPACT
The National Partner & Business Development Coordinator plays a critical support role across the Business Development and National Partner team, working directly with the Vice President, as well as supporting Managers and Directors. This position is central to the successful execution of membership growth, partner engagement, and sponsorship initiatives.
The coordinator serves as the operational backbone of the team—ensuring data integrity, supporting outreach and research efforts, and enabling efficient execution of strategic priorities. This role requires a highly organized, detail-oriented, and proactive individual who is comfortable working independently while collaborating across multiple stakeholders.
The ideal candidate is curious, resourceful, and eager to learn, with strong research capabilities and a desire to contribute to business development and membership growth efforts.
Essential Duties and Responsibilities
Team & Leadership Support
- Provide day-to-day administrative and operational support to the Vice President, Directors, and Managers
- Coordinate internal workflows, track priorities, and ensure timely follow-up on key initiatives
- Prepare materials, briefing documents, and presentations for leadership meetings and external engagements
- Record and distribute meeting notes, action items, and follow-ups for internal and external meetings
CRM & Data Management
- Maintain and ensure the accuracy and integrity of data within the CRM system
- Perform regular data audits, cleanup, and enrichment to support effective outreach and reporting
- Generate weekly and ad hoc reports to support membership, retention, and business development activities
- Serve as a CRM resource for the team, including onboarding and training support for new users
Research & Pipeline Development
- Conduct in-depth research to identify prospective National Partners, sponsors, and key industry contacts
- Build and maintain prospect lists, including detailed profiles of organizations and decision-makers
- Support pipeline development by identifying trends, industries, and opportunities aligned with growth strategy
- Demonstrate curiosity and initiative in uncovering new opportunities and insights
Business Development & Outreach Support
- Assist with outreach campaigns, including email communications, follow-ups, and scheduling meetings
- Support the development of proposals, pitch materials, and customized outreach content
- Track outreach activities and engagement metrics within the CRM
- Monitor digital campaigns related to partner and sponsor acquisition and provide insights
National Partner Engagement Support
- Support engagement activities for existing National Partners, including event coordination and communications
- Assist with onboarding processes for new National Partners
- Help track engagement metrics and identify opportunities to strengthen partner relationships
Events & Sponsorship Coordination
- Support planning and execution of events, including preparation of materials and logistics coordination
- Assist in identifying and researching sponsorship prospects
- Develop pre-event materials and support on-site coordination as needed
WHAT YOU WILL BRING
Must have:
- Bachelor’s degree or equivalent experience
- 1-3 years of relevant professional experience
- Exceptional attention to detail and organizational skills
- Strong research and analytical capabilities
- Excellent written and verbal communication skills
- Ability to manage multiple priorities and work independently
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Experience with CRM systems (e.g., HubSpot, Microsoft Dynamics)
Let us know if you have:
- Experience in a nonprofit, membership-based, or professional services environment
- Exposure to business development, sales, or partnership support functions
- Experience supporting senior leadership
WHAT WE OFFER:
At BBB National Programs, we bring a growth mindset as we advance our mission and strive to foster trust, innovation, and competition in the marketplace, while cultivating a team of talented and engaged professionals who seek out new challenges and opportunities to catalyze our progress. We are an inclusive organization, bringing a dynamic environment that supports our employees and the meaningful work we do.
Health & Welfare Benefits: You will be offered a comprehensive plan offering health, dental and vision plans, paid short-term disability insurance, and life insurance.
Financial Well-Being: Build your retirement savings with our 401k plan matching up to 7% of your contributions.
Time Off: You will have flexibility for the time you need off from work. We offer a variety of plans including vacation, personal, and wellness leave.
Wellness: We promote physical and mental wellness by providing a fully equipped on-site fitness center in our offices and an employee assistance program.
Environment: Our modern headquarters in McLean, VA, and our office in New York, NY provide the space for creativity and collaboration, and the technology resources so you can be at your best. We believe that an inclusive workforce is a strength in fulfilling our mission.
BBB National Programs is Great Place to Work® Certified and has been named as a Best Place to Work for Working Daughters.
BBB National Programs is proud to be an equal employment opportunity employer.