What are the responsibilities and job description for the Customer Care Specialist position at BBA Corp?
Customer Care Specialist - Campus Bookstore & Apparel Shop
Hourly Rate: $19-22/hour (based on experience)
Location: Merrimack College Bookstore
Are you passionate about providing top-notch customer service in a dynamic campus environment? Do you enjoy working in retail while helping students, faculty, and staff have an exceptional shopping experience? Join our team as a Customer Care Specialist at the campus bookstore and apparel shop!
As a Customer Care Specialist, you will play a vital role in ensuring seamless store operations, maintaining inventory accuracy, and supporting merchandising efforts to drive sales. If you're a proactive problem solver with strong communication skills, we want to hear from you!
Key Responsibilities:
Store Operations:
- Oversee daily opening and closing procedures, ensuring adherence to security protocols and company policies.
- Maintain a clean, organized, and visually appealing store environment.
Customer Service:
- Provide a welcoming, professional experience to all customers, assisting with product inquiries, in-store and online order placements, and purchases.
- Promptly address customer concerns, escalating complex issues to store management as needed.
- Stay informed on promotions, store policies, and product offerings to ensure accurate customer assistance.
Inventory Management:
- Receive and process new inventory shipments, ensuring stock accuracy and proper organization.
- Monitor inventory levels regularly and notify management of potential stock shortages.
- Participate in inventory audits and comply with company standards for stock handling.
Merchandising & Sales:
- Collaborate with store management on merchandising strategies to enhance product displays.
- Implement visual merchandising guidelines, refreshing displays to align with seasonal trends and promotions.
- Identify opportunities for promotional items and clearance sales to maximize revenue.
Team Collaboration & Leadership:
- Support and guide team members to ensure smooth operations and high levels of customer service.
- Foster a positive, team-oriented work environment that encourages initiative and continuous improvement.
Qualifications:
- Previous retail or customer service experience (campus store experience preferred).
- Strong communication and interpersonal skills focused on customer satisfaction.
- Attention to detail in inventory management and visual merchandising.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Flexibility to work varied shifts, including weekends and evenings.
Physical Requirements:
- Ability to stand/walk for extended periods (up to 8 hours).
- Frequently lift and carry items weighing up to 25 lbs., with occasional lifting of up to 50 lbs.
- Ability to bend, squat, reach, and climb ladders as needed.
- Manual dexterity for handling inventory and using POS systems.
- Ability to perform repetitive tasks like typing or scanning items.
Why Join Us?
- Competitive hourly wage: $21.64/hour
- Opportunities for growth and career development in a vibrant campus environment
- Be part of a collaborative and energetic team
- Enjoy working in a space that values excellent customer service and teamwork
Ready to join the team? Apply now to become a Customer Care Specialist and make an impact at the Merrimack College Bookstore!
Salary : $19 - $22