What are the responsibilities and job description for the Help Desk Technician (Tier 1) position at Bayside Networks.com, Inc.?
Bayside Networks is looking for a new help desk and on site technician to assist our clients with Microsoft-based technologies such as Windows and products within Office365.com. A person with help desk with prior experience working for an MSP is preferred, but is not a requirement.
Most of our senior staff started here in a help desk position here where they learned and grew over the years both in terms of earnings and responsibility level in our company.
If you are the “IT person” at a small to medium sized company, looking to expand your horizons and be exposed to diverse technology systems and clients – we could be a great fit for you. We are specifically interested in someone that has proven experience supporting end users and their devices (pc's, smartphones, etc).
The ideal candidate will have the following attributes:
1) have excellent customer service skills
2) great follow-through on tasks
3) care about the quality of your work
4) strong writing and verbal skills (English language)
5) familiar with supporting users with their typical support needs – user account resets, printing issues, browsing issues
6) have experience supporting users in business environment
Also-
* Must pass a background check – required by multiple clients of ours.
* Candidate "must live in or be able to commute within" the San Diego area. Travel and onsite visits with clients will be required. Self-learning and a genuine interest in the field is also greatly valued. The position is often self-directing and will require a candidate to be self-motivated, adaptable, and resourceful.
Qualified candidates should submit a resume and cover letter.
About Us
- Bayside Networks is a San Diego based IT Consulting Firm that focuses on providing professional technological assistance and excellent customer service to cultivate valuable, enduring client relations. Established in 1986, the company was initially created to resolve technical issues that exceeded the capability of computer stores. The company’s success is based on his customer-centered approach, which has led to referrals by many satisfied clients. Today, Bayside Networks serves over 100 San Diego based companies and non-profit organizations across many different industries, ranging from 10 to 500 users.