General Manager Of Busy Pet Care Facility

As the General Manager at The Ruff House Stay & Play, you will oversee the performance of a very busy pet care business including doggie day care, boarding, training classes, private behavior consultations and the management of the team we employ.

You are:

· An experienced business professional adept at leading high-performance teams that consistently meet or exceed goals.

· Passionate about supporting and improving the lives of dogs and enriching the relationship they have with their owners;

· An excellent communicator with high emotional intelligence;

· Excellent providing customer service skills and value client relationships;

· Comfortable and proficient in basic computer skills;

· Capable of basic computer/printer troubleshooting;

· Open to learning our professional software for facility operations (Gingr);

· Kind, compassionate and caring towards humans and dogs with strong ability of confidence for the work we do.

· Have a humble, learning mindset. Be willing to receive and give feedback;

We are:

An amazing company that is dedicated to making dogs' lives better and providing a workplace that is fun, engaging, and rewarding. We have a large team that is compassionate and shares a common goal of supporting and improving the lives of pets and their owners in Hampton Roads. We work diligently to maintain an open culture where egos are checked at the door, maximum effort is demanded, and collaboration and positivity run wild. Everyone is a hands-on contributor. Our mission, vision, values and the desire to do what’s right drive our decisions.

You will be:

· Directing management of daily operations at The Ruff House Stay & Play, both while physically present and away.

· Ensuring compliance with operational objectives for quality pet care and effective leadership and management of staff members

· Screening, hiring, training, and managing teams in our daycare, boarding, and enrichment/training departments

· Managing lead staff (shift leads);

· Developing, implementing, and monitoring short- and long-range plans for improvement for staff and the business as a whole

· Helping prepare content and copy for marketing and social media materials

· Educating dog families on science-based, dog friendly, reward-based handling/training to better the lives of their dogs

It would be amazing if you:

· Have a good knowledge of animal management procedures and fear free handing such as canine body language, reward-based dog training, clicker training and canine enrichment.

· Have 3 years’ experience with operational management of a for-profit business that includes administrative, personnel, and financial matters with a diverse staff

· Are proficient with basic hand-tools for simple repairs of equipment.

Apply with resume and written statement of belief regarding the value of a team and how to go about creating one.

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• 401K
• Paid time off
• Parental leave
• Professional development assistance