What are the responsibilities and job description for the Regional Director position at Bayshore HealthCare?
Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.
Person-and family-centered care (PFCC) is an approach to care that recognizes the importance of family in a patient’s life and the importance of their active involvement in planning and making decisions on health care, services and treatment, and health system reform. This approach to care provides respectful, compassionate, culturally safe, and responsive care that meets the needs, values, beliefs, and preferences of the patient, their family, and others identified as significant to their life from diverse backgrounds and settings.
The Regional Operations Director, Integrated Care Solutions, provides strategic and operational leadership across a portfolio of Transitional Care Units. In this role, you will guide teams in achieving strong performance, ensuring clinical compliance, and maintaining high‑quality service delivery. You will work closely with National Service Centre partners and Senior Program Managers to strengthen operations, support staff, and address challenges with a solutions‑focused approach. This position also plays a key role in advancing new initiatives, improving processes, and supporting the development or transition of operating locations. It’s an opportunity to influence regional strategy, drive operational excellence, and contribute to the continued growth of Bayshore's Integrated Care Solutions.
What You'll Do
“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”
At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.
Primary Location
ON-Ontario
Person-and family-centered care (PFCC) is an approach to care that recognizes the importance of family in a patient’s life and the importance of their active involvement in planning and making decisions on health care, services and treatment, and health system reform. This approach to care provides respectful, compassionate, culturally safe, and responsive care that meets the needs, values, beliefs, and preferences of the patient, their family, and others identified as significant to their life from diverse backgrounds and settings.
The Regional Operations Director, Integrated Care Solutions, provides strategic and operational leadership across a portfolio of Transitional Care Units. In this role, you will guide teams in achieving strong performance, ensuring clinical compliance, and maintaining high‑quality service delivery. You will work closely with National Service Centre partners and Senior Program Managers to strengthen operations, support staff, and address challenges with a solutions‑focused approach. This position also plays a key role in advancing new initiatives, improving processes, and supporting the development or transition of operating locations. It’s an opportunity to influence regional strategy, drive operational excellence, and contribute to the continued growth of Bayshore's Integrated Care Solutions.
What You'll Do
- In partnership with National Service Centre (NSC) business partners, provide direct support to transitional care units through personal calls and visits as needed.
- Onsite Visits to all TCU’s within the portfolio on a regular basis determined by need and conversations with operational teams and Managing Director.
- Participate in the development of operating strategies to achieve short and long term operational and business development objectives.
- Collaborate to develop, monitor progress and provide leadership in modifying business strategies such that objectives can be realized to the greatest extent possible.
- Support with business development as it pertains to the opening of new programs, program development or new lines of business in collaboration with the National Service Centre, other Bayshore divisions as well as cross functional teams.
- In partnership with NSC finance business partners, assists in analyzing the financial performance and operational activities of ICS and transitional care units through monthly calls. Evaluates continued operation in terms of the potential for expansion or need for reduction or closure.
- Continuously assess and evaluates the potential for innovation and improvement in business units and service delivery. Work with NSC teams and ICS Leadership team to ensure the design, implementation and evaluation of actions to improve and support the ongoing maintenance of improvements and innovations.
- Ensure that administrative responsibilities of the business units are completed in a thorough and timely manner; assist to solve problems and develop interventions to eliminate recurrence.
- Provide leadership to the business units with respect to Human Resources management in consultation with the NSC HR business partners; ensure compliance with Human Rights, Statutory employment requirements, Common Law expectations and all HR policies and procedures.
- Ensure business units have appropriate leadership and administrative structures in place to ensure the success of the operations. Ensure succession and contingency planning takes place on a regular basis to ensure consistency of key leadership and support roles.
- Provide leadership for the implementation, maintenance and evaluation of company-wide Quality Management System and Continuous Improvement initiatives in collaboration with the Senior Management Team, cross functional teams and relevant business partners.
- Take an active role in facilitation of national and regional meetings to ensure that the needs of all Program Managers are met and that issues discussed are pertinent to all regions. Ensure directives arising from the meetings are implemented and evaluated in a timely manner.
- In collaboration with the Director, ICS, participate with relevant industry associations, committees or boards so as to ensure Bayshore is seen as a strong community partner and to ensure ongoing intelligence regarding industry and government direction.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures.
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing accident reports for all direct reports who injure themselves on the job within 24 hours of the incident.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Completion of a Master’s degree in a health related or business discipline, or equivalent with experience and education preferred.
- Lean Six Sigma and Project Management certifications would be considered assets.
- A minimum of 10 years related Health Care or transferable management experience in complex multi-site, distributed network, health care environment.
- Health Human Resources management and Labour relations experience an asset.
- Hospital leadership, and understanding of the sector is an asset.
- Must demonstrate a successful track record in strategic planning, project management, financial analysis, quality assurance and continuous improvement.
- Proven ability to lead and motivate teams and inspire individuals towards continuous improvement and the drive to achieve excellence.
“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”
At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.
Primary Location
ON-Ontario