Customer Care Representative I

Description: Summary
Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine
complexity, while utilizing multiple customer communication channels, which may include voice, mail,
email, chat, AI related inquiries, etc.
Duties and Responsibilities

• Supports assigned client group(s) performing routine complexity health related customer

excellence activities.

• Typically makes routine outbound, health related customer calls following set scripts,

procedures.

• Maintains complete customer/patient confidentiality for all health, personal and other

customer information.

• Provides professional, respectful, customer excellence. Demonstrates caring and empathy

when delivering sensitive health information.

• Effectively respond to all customer inquiries received by various digital methods including

telephone, fax, email chat regarding reporting of patient results, inquiries of tests and
services, concerns of service failures and other duties needed to provide superior service.

• Supports all client group(s) based on business needs.

Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills)

Required Work Experience:

• 1-year related customer service excellence experience.

Preferred Work Experience:

• Health care and laboratory related experience.
• Experience delivering customer service excellence and achieving

productivity/accuracy/quality standards.

Physical and Mental Requirements:

• Consistent exceptional customer service, accuracy and quality focus required.

Knowledge:

• N/A

Skills:

• Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and

AI.

• Continuous Improvement: Embrace and thrive in an environment of continuous

improvement, innovation, and leveraging digital

Custom Fields:
Name: Time Zone
Value: First shirt, Monday - Friday 7:00 am - 3:30 pm central time

Name: Justification for Temp
Value: increase work and replace a previous temp

Name: State of Credentials/Licenses Required
Value: Yes, They will need a driver license or SSN card or passport.

Name: Is this a hospital site that requires additional credentialing?
Value: No

Name: CapEX
Value: None

Name: Reporting Business Unit (RBU)
Value: 11500:Employer Solutions

Name: Line of Business (LOB)
Value: 300:Diagnostics Information Servic

Name: Federal Contract Work in Lab
Value: No

Name: GLBU-SiteCode
Value: 69000-KS: Client's-10101 Renner Blvd

Name: Is Covid Vaccination Required?
Value: None

Name: Is Position Eligible for Remote Work?
Value: No

Name: GL Account
Value: 551100|Temp Labor: Agency Non-Taxa (Contingent, All but PA and CT Locations)