Network Escalation Engineer – Switching (TS/SCI Required)

Title: Senior Network Escalation Engineer – Switching (TS/SCI Required)

Location: Herndon, VA (Onsite)

Job Type: Fulltime Employment

Work Schedule: Monday – Friday, 9:00 AM – 6:00 PM EST

Security Clearance: Active TS/SCI Required

Citizenship: U.S. Citizenship Required

Salary: $160K-170K/Annum

Position Summary

The Senior Network Escalation Engineer will serve as a senior technical authority supporting complex Federal customer environments. This individual will provide advanced troubleshooting, root cause analysis, and escalation management for Juniper switching technologies while partnering with Engineering, Product Management, Sales, and customer technical teams.

The successful candidate will possess deep expertise in Layer 2 and Layer 3 networking, data center architectures, and advanced troubleshooting methodologies. This engineer will support highly visible customer environments where rapid issue resolution, technical leadership, and communication skills are critical to customer success.

This position requires regular onsite presence at Herndon office to provide SCIF coverage and support sensitive government environments.

What You'll Do

Customer & Escalation Leadership

• Own and drive resolution of high-priority, business-critical, and sensitive customer escalations.

• Serve as a senior technical escalation point for federal customers, TAC teams, and support organizations.

• Act as a trusted advisor and advocate for customers during outage and service-impacting events.

• Lead technical discussions, customer reviews, escalation calls, and onsite engagements.

• Ensure timely updates, documentation, and communication across all stakeholders.

• Manage customer expectations while driving issues to resolution.

Advanced Troubleshooting & Root Cause Analysis

• Troubleshoot complex issues across software, hardware, network design, and operational layers.

• Perform detailed root cause analysis (RCA) and provide actionable recommendations.

• Reproduce customer-reported issues in laboratory environments and collaborate with Engineering on defect resolution.

• Develop and validate workarounds, mitigations, and permanent fixes.

• Analyze packet captures, traffic flows, and protocol behavior to isolate complex problems.

Technical Expertise

Provide advanced support and troubleshooting for:

Switching Technologies

• Juniper EX Series

• Juniper QFX Series

• VLANs and Advanced VLAN Architectures

• STP, RSTP, MSTP

• LACP

• VRRP

• 802.1X

• QoS / CoS

• EVPN

• VXLAN

• Data Center Fabric Architectures

Routing Technologies

• BGP

• OSPF

• RIP

• Static Routing

• Multicast Technologies

• IGMP

• IGMP Snooping

• PIM

Core Networking

• TCP/IP

• DNS

• DHCP

• ARP

• ICMP

• TCP/UDP

• Ethernet Technologies

• Layer 2 and Layer 3 VPN Technologies

Cross-Functional Collaboration

• Work closely with Engineering, QA, Product Management, and Development teams to resolve customer issues and improve product quality.

• Participate in New Product Introduction (NPI) initiatives and feature validation activities.

• Provide feedback on product enhancements, stability improvements, and customer requirements.

• Mentor and support other engineers through knowledge sharing and technical guidance.

Operational Excellence

• Maintain detailed case notes and technical documentation.

• Develop Knowledge Base articles, troubleshooting guides, and best-practice documentation.

• Drive continuous improvement initiatives to improve customer experience and operational efficiency.

• Identify opportunities for automation and workflow optimization.

Required Qualifications

Education

• Bachelor's Degree in Computer Science, Information Technology, Electrical Engineering, or a related discipline.

• Equivalent industry experience may be considered in lieu of degree requirements.

Experience

• 10 years of networking experience in enterprise, service provider, or data center environments.

• 7 years supporting advanced customer escalations and critical production environments.

• Experience supporting large-scale government or federal customer networks preferred.

• Proven success managing complex network troubleshooting and customer-facing escalations.

• Strong written and verbal communication skills.

Required Technical Skills

• Extensive experience with Juniper Enterprise and Data Center Switching products.

• Deep understanding of Layer 2 and Layer 3 networking principles.

• Experience with EVPN/VXLAN technologies.

• Strong understanding of BGP, OSPF, and multicast protocols.

• Experience with Linux-based systems and troubleshooting tools.

• Strong packet analysis and protocol troubleshooting skills.

Preferred Qualifications

The ideal candidate will also possess experience in one or more of the following areas:

Juniper Routing Technologies

• MX Series Platforms

• Core Routing Architectures

• MPLS

• Layer 2 VPNs

• Layer 3 VPNs

• Traffic Engineering

Juniper Security Technologies

• SRX Series Firewalls

• Security Policies

• NAT

• IPsec VPNs

• Security Architecture Design

• Secure Network Operations

Automation & Scripting

• Python

• Perl

• Shell Scripting

• Network Automation Frameworks

• Operational Tool Development

Certifications

• JNCIS-ENT

• JNCIP-ENT

• JNCIS-DC

• JNCIP-DC

• JNCIE-ENT

• JNCIE-DC

• CCNP Enterprise

• CCIE Enterprise Infrastructure

Growth Opportunity

While this role is primarily focused on Juniper Enterprise and Data Center Switching technologies, successful candidates will have opportunities to expand their expertise across the broader Juniper portfolio, including Routing and Security technologies.

As the Networking continues to evolve, engineers may also gain exposure to Aruba networking solutions and next-generation networking technologies, providing excellent opportunities for technical growth and career development.

Security & Location Requirements

Mandatory Requirements

• Active TS/SCI clearance required at the time of hire.

• U.S. Citizenship required.

• Ability to work within secure government and SCIF environments.

• Must reside within a reasonable commuting distance of the Herndon, Virginia office.

• Ability to provide onsite coverage Monday through Friday from 9:00 AM to 6:00 PM EST.

• This is an onsite position and is not eligible for remote work.

Desired Attributes

• Exceptional troubleshooting and analytical skills.

• Strong customer advocacy and relationship management skills.

• Ability to perform effectively under pressure during critical outages and escalations.

• Strong documentation discipline and attention to detail.

• Excellent presentation and communication skills.

• Collaborative team player with a passion for mentoring and knowledge sharing.

• Continuous learner with an interest in emerging networking technologies.

BayOne is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class. This job posting represents the general duties and requirements necessary to perform this position and is not an exhaustive statement of all responsibilities, duties, and skills required. Management reserves the right to revise or alter this job description.