What are the responsibilities and job description for the Front Desk Associate position at Baymont Inn and Suites Midway?
**Overview** We are seeking a friendly and detail-oriented Front Desk Agent to join our hospitality team at a popular resort. As the first point of contact for guests, you will be responsible for providing exceptional customer service and ensuring a memorable experience for all visitors. **Duties** - Greet and check-in guests, handling all administrative tasks efficiently and accurately. - Manage front desk operations, including handling phone calls and ensuring prompt response to guest inquiries. - Provide exceptional customer service, resolving any issues or concerns promptly and professionally. - Assist with guest services, including providing information on resort amenities, activities, and local attractions. - Handle guest relations, addressing any complaints or issues in a fair and courteous manner. - Perform night audit duties, ensuring all financial transactions are accurate and up-to-date. - Maintain a high level of knowledge about hotel policies, services, and amenities. - Operate phone systems and ensure all calls are handled in a timely and professional manner. - Provide support to other departments, including housekeeping and maintenance. **Experience** - Previous experience in a hospitality environment, preferably within a hotel or resort setting. - Strong background in customer service, with the ability to handle a variety of situations. - Familiarity with hospitality management principles and practices. - Proficiency with hotel software and phone systems. - Experience with night audit procedures is highly desirable. - Ability to work a flexible schedule, including nights and weekends. - High school diploma or equivalent required; hospitality management degree or certification is a plus. **Skills** - Excellent phone etiquette and communication skills. - Strong customer service and guest relations skills. - Knowledge of hotel operations, including hospitality management practices. - Proficiency with phone systems and hotel software. - Experience working in a resort or hotel environment. - Ability to handle multiple tasks and prioritize duties effectively. - Basic math skills for handling cash and credit transactions. - Strong organizational skills and attention to detail. - Ability to work independently and as part of a team.
Job Types: Full-time, Part-time, Temporary
Pay: From $15.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $15