Hotel Front Desk Clerk

Job Summary
Join our vibrant hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face and first point of contact for our guests. This dynamic role combines exceptional customer service with efficient administrative duties, ensuring each guest’s experience is smooth, memorable, and enjoyable. Your energetic approach and attention to detail will help create a warm, inviting atmosphere that encourages guest loyalty and satisfaction. Whether managing check-ins, handling guest inquiries, or coordinating with other hotel departments, you’ll play a vital role in delivering outstanding hospitality every day. Must be able to work both 3pm-11pm and 11pm-7am shifts.

Duties

• Greet guests warmly upon arrival and assist with check-in/check-out procedures efficiently
• Manage multi-line phone systems with professionalism, providing accurate information and assistance
• Handle guest requests, complaints, and inquiries promptly to ensure a positive experience
• Maintain detailed records of guest reservations, billing, and special requests using hotel management software
• Conduct night audit procedures to reconcile daily transactions and prepare reports for management
• Support guest relations by offering personalized service and ensuring their needs are met throughout their stay
• Coordinate with housekeeping, maintenance, and other departments to uphold high standards of guest services
• Uphold phone etiquette standards and ensure clear communication with guests and team members

Experience

• Previous experience in hotel front desk operations preferred but not required; training provided for the right candidate
• Strong customer service skills with a passion for hospitality and guest satisfaction
• Multilingual or bilingual abilities are highly desirable to assist diverse guests effectively
• Familiarity with hotel management systems and multi-line phone systems is advantageous
• Experience in resort or hotel environments enhances your ability to handle guest relations confidently
• Knowledge of night audit procedures and hotel operations is a plus but not mandatory
• Demonstrated ability to manage multiple tasks efficiently while maintaining a friendly, professional demeanor

Embark on a rewarding career where your enthusiasm for hospitality shines! We’re dedicated to supporting your growth in a lively environment that values your contributions. Join us in creating unforgettable experiences for our guests while developing your skills in the vibrant world of hotel management.

Pay: $13.50 - $15.00 per hour

Work Location: In person

Salary : $14 - $15