What are the responsibilities and job description for the Hotel Front Desk Clerk position at Baymont/Days Inn Culpeper?
Job Summary
We are seeking a friendly and professional Hotel Front Desk Clerk to join our hospitality team. The ideal candidate will be responsible for providing exceptional guest services, managing reservations, and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, a welcoming attitude, and the ability to handle multiple guest needs efficiently. Prior hotel experience and multilingual abilities are highly valued to enhance guest relations and support our diverse clientele.
Responsibilities
- Greet guests upon arrival with a warm and professional demeanor
- Manage reservations, cancellations, and room assignments using hotel management software
- Handle guest inquiries via phone, email, or in person with excellent phone etiquette and multi-line phone system skills
- Provide information about hotel amenities, local attractions, and services to enhance guest experience
- Process check-ins and check-outs accurately and efficiently
- Assist guests with special requests and resolve any issues promptly to ensure guest satisfaction
- Maintain accurate records of guest information and billing details
- Support night audit procedures as needed to ensure financial accuracy at the end of each shift
- Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are met seamlessly
Requirements
- Previous experience in hospitality management or hotel front desk operations preferred
- Strong customer service skills with a focus on guest relations
- Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively
- Knowledge of hotel management systems and reservation software is a plus
- Excellent communication skills, both verbal and written
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Professional appearance and demeanor suitable for a resort or hotel setting
- Flexibility to work various shifts, including evenings or weekends if required
Join our team to deliver outstanding hospitality experiences while advancing your career in the dynamic hotel industry.
Pay: $13.66 - $15.00 per hour
Expected hours: 8.0 – 30.0 per week
Work Location: In person
Salary : $14 - $15