What are the responsibilities and job description for the Scheduling Coordinator - Pre-Kidney Transplant position at Baylor Scott & White Health and Careers?
About Us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level.
Job Summary
The Scheduling Coordinator Transplant coordinates scheduling for pre and post-transplant patients. This includes tests, procedures, and consults as needed by protocol or clinical need.
Essential Functions of the Role
- Schedule and coordinate multiple appointments, procedures, and tests for patients. This includes transplant evaluation, waiting list, and post-care. The evaluation includes 20 separate appointments that must be coordinated within one week.
- Contact patient before and after appointment is scheduled to confirm date and times.
- Make changes to patient's schedule as needed (i.e. cancellation and rescheduling).
- Establish, maintain, and update patient's chart for visit and send patient information to appropriate physician offices for appointments, as requested.
- Input patient appointments and information in appropriate databases.
- Medicare Cost Report data entry.
- Prepare a wide variety of word processing tasks for correspondence to patients and department data (Word and Excel).
- Gather patient clinical data from outside offices as needed for chart, appointments, and patient follow-up.
- Chart incoming patient information and distribute to coordinators and physicians.
- Assist in transplant clinics with posting labs and scheduling appointments as needed. Prepare patient information through data entry and copying for selection committees.
- Maintain office supplies for appropriate area.
Key Success Factors
- Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
- Ability to operate computer, fax, copier, scanner, and telephone.
- Must be able to multitask.
- Ability to follow instructions and respond to upper management's directions accurately.
- Must be able to work autonomously, prioritize work activities and use time efficiently.
- Must be able to maintain confidentiality.
- Must be able to demonstrate and promote a positive team-oriented environment.
- Must be able to stay focused and concentrate under normal or heavy distractions.
- Must be able to work well under pressure and/or stressful conditions.
- Must possess the ability to manage change, delays, or unexpected events appropriately.
Belonging Statement
We believe that all people should feel welcomed, valued and supported.
QUALIFICATIONS
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - 2 Years of Experience