What are the responsibilities and job description for the Collector I position at Baylor Scott & White Health and Careers?
About Us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level.
Job Summary
The Collector, under general supervision and following procedures, performs collection activities for assigned accounts. Contacts patients and insurance representatives by phone or mail to check claim status, obtain insurance information, check interim billings, and counsel patients on financial arrangements. Maintains collection files on the accounts receivable system.
Essential Functions of the Role
- Performs collection activities for assigned accounts. Contacts patients, insurance companies, attorneys, employers, and physicians to resolve payment issues or arrange payment plans.
- Contacts patients and insurance representatives by phone or mail to check claim status, obtain insurance information, check interim billings, and counsel patients on financial arrangements.
- Maintains collection files on the accounts receivable system. Enters detailed records consisting of any pertinent information needed for collection follow-up.
- Processes accounts for write-off. Conducts thorough research on accounts to see if they qualify. Presents complete documentation to the Billing and Collections Manager for approval.
- Counsels patients regarding accounts and responds to patient inquiries.
- Communicates with collection affiliates and provides information to the Credit Bureau in solving payment difficulties.
- Receives, reviews, and responds to correspondence related to accounts. Takes action as required.
Belonging Statement
We believe that all people should feel welcomed, valued and supported.
QUALIFICATIONS
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - 1 Year of Experience