Lab Instrument Support Engineer

Summary:

We are seeking a hands-on Lab Instrument Support Engineer to provide technical support, maintenance, and lifecycle management of laboratory equipment and automated systems. This role will be responsible for troubleshooting, preventive maintenance, documentation, and ensuring the reliability and compliance of a broad portfolio of laboratory equipment.

The ideal candidate will combine technical troubleshooting skills with strong attention to documentation and compliance in a regulated laboratory environment, while also working closely with vendors and serving as liaison between the laboratory and IT to ensure seamless equipment performance.

Key Responsibilities:

• Technical Support & Troubleshooting
  • Provide day-to-day technical support for laboratory equipment, including liquid handlers, plate readers, TapeStations, Bioanalyzers, gel readers, and other general lab devices.
  • Diagnose and resolve hardware and software issues to minimize downtime.
  • Assist laboratory staff with equipment setup, calibration, and routine operation.
• Preventive Maintenance & Documentation
  • Perform scheduled preventive maintenance (PM) and coordinate vendor service visits as needed.
  • Maintain records of calibration certifications, service activities, IQ/OQ/PQ, and preventive maintenance logs.
  • Ensure equipment documentation is standardized, accurate, and compliant with regulatory requirements.
• Vendor & Cross-Functional Collaboration
  • Serve as the primary point of contact with vendors for instrument service, warranty claims, upgrades, and training.
  • Act as a liaison between laboratory operations and IT support, ensuring timely resolution of instrument connectivity, computer, and software-related issues.
• Equipment Lifecycle Management
  • Support the delivery, installation, relocation, decommissioning, or disposal of laboratory instruments.
  • Coordinate warranty replacements, loaner instruments, and shipping logistics.
  • Track and manage equipment inventory and associated documentation.
• Training & Collaboration
  • Provide training to laboratory staff on the proper use and care of instrumentation.
  • Partner with laboratory supervisors, managers, and purchasing on new equipment evaluations and acquisitions.
  • Work closely with Quality and Regulatory teams to ensure compliance during audits and inspections.
• Continuous Improvement
  • Review equipment maintenance logs and identify opportunities for process improvement.
  • Contribute to metrics tracking, including uptime, utilization, and capacity of instruments.
  • Recommend new tools, workflows, or improvements to support laboratory operations.

Qualifications/Experience:

• Bachelor's degree in Engineering, Biology, Chemistry, or related field.
• 2 years of experience in laboratory equipment maintenance and troubleshooting.
• Strong technical aptitude and problem-solving skills across mechanical, electrical and software domains.
• Excellent organizational and documentation skills.
• Ability to work effectively both independently and within a team environment.

Competencies:

• Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Design--Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Quality Management--Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands and Work Environment:

• Frequently required to sit
• Frequently required to stand
• Frequently required to utilize hand and finger dexterity
• Frequently required to talk or hear
• Frequently required to utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Occasionally exposure to bloodborne and airborne pathogens or infectious materials

EEO Statement:

We are an equal opportunity employer and welcome applications from candidates regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The above is intended to describe the general content and requirements for this job's performance. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions