Patient Financial Services SBO Manager

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

 Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!
  
  

Location: Kent Campus Hospital

Status: Full Time 80 Hours

Shift: Days

SALARY RANGE: 82,950.40 - 128,564.80YEARLY

General Summary:

Responsible for directing, coordinating, and planning staff for Epic Single Business Office (SBO) functions. Manages cash application and customer service activities for all Bayhealth entities (Medical Center, employed physicians, Bayhealth Medical Group, Wellness Centers, and Occupational Health). Responsibilities for the Customer Service Team include efficient and accurate patient billing and collections, financial counseling, vendor processes, and reconciliation of patient accounts, along with other associated treasury functions. Responsibilities for the Cash Management team include oversight of posting, balancing, and reconciling daily cash activities, as well as researching missing payments and remittances. Must work collaboratively with Bayhealth departments to resolve patient complaints and ensure compliant billing. Adhere to internal controls for applicable state/federal laws, and the program requirements of accreditation agencies and federal, state, and private health plans.

Responsibilities:

• Supervises the assigned team and team members engaged in the department. This includes interviewing, hiring, performance evaluation, training and disciplining all system support personnel. Delegates tasks as determined appropriate.
• Provides a goal-oriented work environment, establishing clear and concise work procedures expectations. Develop and plans goals and objectives for the department with PFS Leadership Team.
• Complete monthly rounding on direct reports; maintain individual rounding logs and stop light reports to facilitate communication. Promotes employee engagement for individual teams and the department striving for continues improvement.
• Reviews quality assurance review results with staff providing as necessary education/training to address opportunities for improvement. Contributes to development of education materials for new hire and annual training competencies
• Career development, ensures staff have the knowledge and tools to be successful, identifies top performers and directs work towards their strengths, establishes career paths as appropriate.
• Manage Billing Support functions. Responsible for administration of Bayhealth’s uncompensated care and bad debt programs. a) Provide oversight of private pay collections. b) Monitor self-pay collection agency performance and communicating issues. Provide oversight of the Financial Counseling process and oversight of Customer Service Team. Responsible for monitoring all Medical Center self-pay credit balances. Review and respond to patient complaints, legal documents following appropriate customer services, and internal policies.
• Manages Cash Application functions. Responsible for all payors, Bayhealth Medical Center and employed physician revenue. Oversee the processing of refunds on credit balances and unidentified payment resolution. Identifies opportunities for improvement related to automating cash application processes. Supervises the deposit of non-AR checks on site to PNC and posting in INFOR.
• Prepares performance reports and distributes to monitor and evaluate the effectiveness of individual teams. Implement appropriate plans of action to improve performance when benchmarks/goals are not being met.
• Reviews all requests for system changes to determine the impact on processes under the position’s span of control. Ensures supporting research and documentation supporting the change request are accurate and have been properly validated.
• Implements and adheres to internal controls for applicable state/federal laws, and the program requirements of accreditation agencies and federal, state, and private health plans.
• Conduct meetings on a periodic basis or otherwise as needed to maintain efficient and effective operation of department personnel.
• Participates in meetings and committees related to functions and represents the department as necessary.
• All other duties as assigned within the scope and range of job responsibilities
  
  

Required Education, Credential(s) and Experience:

• Education: Bachelor Degree
• Business
• In lieu of a bachelor’s degree, will accept a High School Diploma or GED with eight (8) years of Revenue Cycle Progressive leadership experience. (Four years of experience for a verified associate’s degree.)
• Credential(s): None Required
• Experience: Required: Five years in patient accounting, third-party reimbursement, or related field, to include a minimum of three (3) years of experience in a supervisor or leadership role. Experience in treasury management. Preferred: Seven years in patient accounting, third-party reimbursement, or related field, to include a minimum of five (5) years of experience in a supervisor or leadership role.
  
  

Preferred Education, Credential(s) and Experience:

• Education:
• Credential(s): Certified Revenue Cycle Representative
• Experience:
  
  

To view a full list of all open position at Bayhealth, please visit:

https://apply.bayhealth.org/join/